Client Services Manager

Lucas Real Estate; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

Lucas Real Estate in Melbourne is seeking a Client Services Manager to drive administrative excellence and campaign support for a high-performing team. You will manage property projects, coordinate contracts, keys, staging and media bookings while maintaining strong vendor and buyer relations.

This hands-on role requires meticulous organisation, top-notch communication, and a proactive, solution-focused mindset. Join a driven agency that values initiative and real-time client service.

Qualifications

• Experience in real estate administration is highly regarded.
• Attention to detail with high accuracy.
• Strong communication and solution-focused mindset.
• Commitment to delivering an outstanding experience to both clients and team members.
• Proficient with Microsoft Office and CRM systems.

Responsibilities

• Provide high-level, end-to-end administrative and campaign support.
• Property assessments and project management of upgrades.
• Ordering contracts, coordinating keys, staging of furniture, utility connections, media bookings.
• Exemplary management and communication with Vendors and Buyers.
• Client nurture and buyer pipeline management.
• Assist with the preparation of market analyses, proposals, and key documents.
• Support the development and maintenance of the team’s CRM/database.
• Contribute to marketing activities and social media management.
• Deliver general administrative support and consistently exceptional customer service.
• Coordinate and attend final inspections, building and pest inspections and valuations.

Skills

Multitasking

Organization

CRM experience

Communication

Microsoft Office

Education

Certificate IV in Property

Agent’s Representative Certificate

Tools

CRM platforms

Microsoft Office

Job description

Are you a master of organisation, a proactive problem-solver, and energised by supporting high-performing teams?

We’re looking for aClient Services Managerwho thrives in a dynamic environment and finds genuine satisfaction in driving results behind the scenes. If you're detail-obsessed, process-driven, and ready to take ownership, this could be your ideal launchpad into a rewarding long-term career in real estate.

Why Join Us?

As the largest independently owned agency in inner-city Melbourne, we pride ourselves on helping clients lease and transact property through a collaborative, service-driven approach. This role supports high performing agents, and you will work as a tight knit team (with extended support) to command campaign and team management.

Join and learn from Docklands' #1 real estate agency

Support dedicated agents committed to providing exceptional service

Work with incredible water front homes

Be part of a driven, high-achieving team that genuinely celebrates success

Receive ongoing training, hands-on mentoring and professional coaching

Access the latest tools and technologies in the industry

Thrive in a culture that rewards initiative, embraces ideas, and values smart solutions

What You’ll Be Doing

Provide high-level, end-to-end administrative and campaign support

Property assessments and project management of upgrades

Ordering contracts, coordinating keys, staging of furniture, utility connections, media bookings

Exemplary management and communication with Vendors and Buyers

Client nurture and buyer pipeline management

Assist with the preparation of market analyses, proposals, and key documents

Support the development and maintenance of the team’s CRM/database

Contribute to marketing activities and social media management

Deliver general administrative support and consistently exceptional customer service

Coordinate and attend final inspections, building and pest inspections and valuations

What We’re Looking For

A natural multitasker who thrives on structure, results and pace

Meticulous attention to detail and high standards of accuracy

Strong communication skills and a solution-focused mindset

Previous experience in real estate administration is highly regarded

A commitment to delivering an outstanding experience to both clients and team members

Proficient computer skills, including Microsoft Office and CRM platforms

A current driver’s license and reliable vehicle

Valid Agent’s Representative Certificate or Certificate IV in Property

Who You Are

You’re energised by helping others succeed, and your positivity and organisation help set the tone for the whole team. If you’re looking for a fast-paced role in a future-focused agency where your contribution truly matters—this is your opportunity to shine.

Ready to Make a Difference?

If you’re excited to bring your energy, structure and excellence to a thriving inner-city team, we’d love to hear from you.