Office Manager | Real Estate | $115K + Super

Gough Recruitment; Melbourne; Hybrid; AUD 104,000 - 127,000; Full time

Job summary

Gough Recruitment in Melbourne's eastern suburbs is seeking an experienced Office Manager / Operations Manager to oversee daily operations of a busy real estate office. You will work closely with the Director to lead HR, compliance and internal processes across Sales, Property Management and Administration.

This senior role is ideal for someone who understands how a successful real estate agency operates and enjoys improving systems and efficiency. Salary is AU$115,000 plus superannuation.

Qualifications

• Minimum 3 years' experience in Office Manager/Operations Manager or Real Estate Management.
• Experience managing HR processes and operational administration.
• Working knowledge of Victorian real estate legislation and trust accounting is desirable.

Responsibilities

• Overseeing daily office operations across multiple departments.
• Managing HR functions including recruitment, onboarding and performance reviews.
• Reviewing and improving office systems, procedures and workflows.
• Supporting staff development and workplace culture.
• Ensuring compliance with real estate legislation and trust accounting procedures.

Skills

Office management

Operations management

Real estate operations

Staff management

HR processes

Leadership

Education

Certificate IV in Property Services or equivalent

Real Estate Licence (Full)

Job description

Melbourne's Eastern Suburbs | $115,000 + Super

Ready to step into an Office Manager role where your experience and leadership will genuinely make a difference?

We're partnering with an established real estate agency in Melbourne's eastern suburbs to appoint an experienced Office Manager / Operations Manager to oversee the day-to-day running of the business.

Working closely with the Director, you'll take ownership of business operations, staff management, HR, compliance and internal processes across the Sales, Property Management and Administration departments.

This is a hands-on leadership position suited to someone who understands how a successful real estate agency operates and enjoys finding better ways to do things.

The Opportunity

• $115,000 + superannuation
• Established real estate agency in Melbourne's eastern suburbs
• Senior position working directly with the Director
• Responsibility across Sales, Property Management and Administration
• Opportunity to improve business systems, processes and operational performance
• Broad involvement in HR, people management and workplace culture
• Play an important role in supporting the agency's ongoing success

Your Role

As Office Manager, you'll be responsible for ensuring the business operates efficiently while supporting the team and Director with operational and strategic initiatives.

Your responsibilities will include:

• Overseeing daily office operations across multiple departments.
• Managing HR functions, including recruitment, onboarding, performance reviews and employee relations.
• Reviewing and improving office systems, procedures and workflows.
• Supporting staff development, training and workplace culture.
• Overseeing agency compliance, including real estate legislation, workplace obligations and trust accounting procedures.
• Coordinating administrative functions across sales and property management.
• Working alongside the Finance Manager on operational expenditure, supplier management and payroll administration.
• Providing trust accounting support and oversight when required.
• Supporting the Director with business performance, reporting and operational improvements.

About You

We're looking for someone who is confident, organised and commercially minded, with the experience to manage a busy real estate office.

To be considered, you will ideally bring:

• Minimum 3 years' experience in a similar Office Manager, Operations Manager or Real Estate Management position.
• Strong understanding of residential real estate operations, including Sales and Property Management.
• Experience managing staff, HR processes and operational administration.
• Working knowledge of Victorian real estate legislation, compliance and trust accounting.
• Confidence implementing systems, streamlining processes and improving business efficiency.
• Strong communication, leadership and problem-solving skills.
• Ability to work autonomously and manage competing priorities.
• Certificate IV in Property Services or equivalent (essential).
• Full Real Estate Licence (desirable).
• Current driver's licence and police check.

Most importantly, you'll be someone who takes ownership, builds strong relationships with staff and enjoys creating an organised, productive workplace.

Why Consider This Opportunity?

If you're an experienced Real Estate Office Manager or Operations Manager looking for a position with broader responsibility, this could be the next step you've been waiting for.

Rather than being limited to traditional office administration, you'll be involved in the people, systems, compliance and operational decisions that keep the business moving forward.

You'll have the opportunity to use your industry experience, contribute ideas and work closely with the Director to support the agency's continued success.

All applications and enquiries will be treated confidentially.