Business Banking Service Manager

Westpac; Brisbane; Remote; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Mortgage discounts

Flexible work arrangements

Learning & development

Volunteer opportunities

Job summary

Westpac in Australia is seeking a Business Banking Service Manager to oversee a portfolio of SME & Small Business customers, focusing on lending renewals, remediation and relationship management. You’ll collaborate with bankers, credit teams and stakeholders to deliver strong customer outcomes.

The role emphasizes responsible lending, risk management and efficient lending reviews, with the flexibility to work from locations across Australia.

Qualifications

• Experience in Business Banking, business lending, relationship management or lending support roles.
• Strong commercial acumen with the ability to understand customer needs and lending requirements.
• Sound understanding of business lending products, credit processes and banking operations.
• Excellent communication and stakeholder management skills with the ability to build trusted relationships.
• Strong organisational skills with a focus on quality, risk management and delivering great customer outcomes.

Responsibilities

• Manage a portfolio of business customers and build trusted relationships.
• Assess customer situations and identify opportunities to support broader banking needs.
• Collaborate with bankers, credit teams and other stakeholders to deliver outcomes.
• Ensure lending reviews are completed efficiently and accurately.
• Balance customer outcomes with responsible lending and risk obligations.

Skills

Business Banking

Relationship management

Credit processes

Stakeholder management

Risk awareness

Job description

Create your best future and join Westpac as a Business Banking Service Manager.

What’s the role?

As a Business Banking Service Manager within our SME & Small Business Team, you'll work closely with business customers whose lending facilities require renewal, review or remediation. You'll be the key point of contact, helping customers navigate the process while partnering with bankers, credit teams and other stakeholders to deliver great outcomes.

You'll assess customer situations, identify opportunities to support broader banking needs and balance customer outcomes with responsible lending and risk obligations.

You'll manage a portfolio of business customers, build trusted relationships and ensure lending reviews are completed efficiently and accurately.

This is a full-time opportunity offering flexibility to work from locations across Australia.

What do I need?

• Experience in Business Banking, business lending, relationship management or lending support roles.
• Strong commercial acumen with the ability to understand customer needs and lending requirements.
• Sound understanding of business lending products, credit processes and banking operations.
• Excellent communication and stakeholder management skills with the ability to build trusted relationships.
• Strong organisational skills with a focus on quality, risk management and delivering great customer outcomes.

We’re obsessed with becoming our customers #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page , under the ‘Diversity, sustainability and flexibility’ section.

We may close this job advertisement earlier than the advertised closing date if suitable candidates are identified.