Business Home Lending Manager

Westpac Group; Melbourne; Hybrid; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Mortgage rate discounts

Flexible work arrangements

Learning & development opportunities

Volunteer/community involvement

Job summary

Westpac Group is seeking a Business Home Lending Manager in Melbourne, offering hybrid work with at least three days in the office. You’ll guide business customers through the home lending journey, from initial discussion to final approval, partnering with SME Banking Relationship Managers to deliver tailored lending solutions while maintaining a smooth application process.

The role emphasizes customer-first service, risk-aware lending, and strong collaboration with Credit teams to support

Qualifications

• Strong customer communication skills; ability to simplify complex information and build trust.
• Experience analysing financial information, assessing credit submissions and structuring lending solutions.
• Proactive approach to portfolio growth, identifying new business opportunities and onboarding customers.
• Collaborative approach with Relationship Managers and Credit teams.
• Understand lending policies, risk management and compliance requirements.
• Confidence using digital systems and technology to manage workflow and keep customers informed.

Responsibilities

• Act as the go-to expert for business customers navigating home lending from initial conversation to approval.
• Partner with Relationship Managers across SME Banking to support lending solutions that meet needs.
• Ensure a smooth application and approval process with clear, helpful guidance.

Skills

Clear communication

Credit analysis

Portfolio growth

Collaboration

Policy & risk knowledge

Digital workflow tools

Job description

Job Description

Create your best future and join Westpac as a Business Home Lending Manager.

What’s the role?

You’ll be the go to expert for business customers navigating their home lending journey from start to finish. From the first conversation through to final approval, you’ll make lending simple, clear and genuinely helpful. Working closely with Relationship Managers across SME Banking, you’ll bring your lending expertise and customer first mindset to every interaction. You’ll support customers with lending solutions that meet their needs while helping create a smooth experience through the application and approval process. This is a permanent full time role based in Melbourne / Naarm, Wurundjeri Country, with hybrid working and a minimum of 3 days per week in the office.

What do I need?

• Strong customer communication skills, with the ability to simplify complex information and build trust
• Experience analysing financial information, assessing credit submissions and structuring lending solutions
• A proactive approach to portfolio growth, identifying new business opportunities and successfully onboarding new customers
• A collaborative approach and the ability to partner effectively with Relationship Managers and Credit teams
• Understanding of lending policies, risk management and compliance requirements
• Confidence using digital systems and technology to manage workflow and keep customers informed

Why join us?

We’re obsessed with becoming our customers #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page, under the ‘Diversity, sustainability and flexibility’ section.

We may close this job advertisement earlier than the advertised closing date if suitable candidates are identified. We encourage you to apply as soon as possible