Business Banking Service Manager

Westpac Bank; Brisbane; À distance; AUD 110 000 - 140 000; Plein temps

Avantages offerts par ce poste

Flexible work arrangements

Mortgage rate discounts

Learning and development opportunities

Volunteer opportunities

Résumé du poste

Westpac is seeking a Business Banking Service Manager to oversee a portfolio of SME clients, coordinating lending reviews and remediation. You’ll partner with bankers, credit teams and stakeholders to balance customer outcomes with responsible lending. The role offers flexible work from locations across Australia and a focus on delivering great customer outcomes.

Qualifications

• Experience in Business Banking, business lending, relationship management or lending support roles.
• Strong commercial acumen with the ability to understand customer needs and lending requirements.
• Sound understanding of business lending products, credit processes and banking operations.
• Excellent communication and stakeholder management skills with the ability to build trusted relationships.
• Strong organisational skills with a focus on quality, risk management and delivering great customer outcomes.

Responsabilités

• Manage a portfolio of SME business customers and oversee lending reviews.
• Assess customer situations and identify opportunities to support broader banking needs.
• Collaborate with bankers, credit teams and stakeholders to deliver outcomes.
• Provide a single point of contact for renewal, review or remediation of facilities.
• Ensure lending reviews are completed efficiently and accurately.

Connaissances

Business Banking

Relationship management

Lending support

Credit understanding

Stakeholder management

Organisational skills

Description du poste

Create your best future and join Westpac as a Business Banking Service Manager.

What's the role?

As a Business Banking Service Manager within our SME & Small Business Team, you'll work closely with business customers whose lending facilities require renewal, review or remediation. You'll be the key point of contact, helping customers navigate the process while partnering with bankers, credit teams and other stakeholders to deliver great outcomes.

You'll assess customer situations, identify opportunities to support broader banking needs and balance customer outcomes with responsible lending and risk obligations.

You'll manage a portfolio of business customers, build trusted relationships and ensure lending reviews are completed efficiently and accurately.

This is a full-time opportunity offering flexibility to work from locations across Australia.

What do I need?

• Experience in Business Banking, business lending, relationship management or lending support roles.
• Strong commercial acumen with the ability to understand customer needs and lending requirements.
• Sound understanding of business lending products, credit processes and banking operations.
• Excellent communication and stakeholder management skills with the ability to build trusted relationships.
• Strong organisational skills with a focus on quality, risk management and delivering great customer outcomes.

We're obsessed with becoming our customers #1 banking partner for life and we're looking for people who are passionate about helping us achieve that goal. In return we're committed to making Westpac the best place to work in the country. Here are just a few of the ways we're already doing that:

• Special offers on banking products and discounts from top brands, including generous employee only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to 'give back' to the Community by getting involved in our many volunteering initiatives.

Create your future today

We're all about creating a supportive and inclusive community. We welcome everyone - no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page, under the 'Diversity, sustainability and flexibility' section.

We may close this job advertisement earlier than the advertised closing date if suitable candidates are identified. We encourage you to apply as soon as possible.