Business Home Lending Manager

Westpac; Melbourne; Hybrid; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Mortgage rate discounts

Flexible work arrangements

Culture, Lifestyle and Wellbeing leave

Learning and development opportunities

Community volunteering

Job summary

Westpac in Melbourne is seeking a Business Home Lending Manager to guide business customers through their home lending journey from initial conversation to final approval.

You will collaborate with Relationship Managers across SME Banking, applying lending expertise and a customer-first mindset to deliver clear, simple, and helpful experiences.

This permanent full-time role offers hybrid work with a minimum of 3 days in the office and opportunities for growth within the bank.

Qualifications

• Strong customer communication skills with the ability to simplify complex information.
• Experience analysing financial information and assessing credit submissions.
• Proactive approach to portfolio growth and onboarding new customers.
• Collaborative mindset to partner with Relationship Managers and Credit teams.

Responsibilities

• Be the go-to expert for business customers navigating their home lending journey from start to finish.
• Support customers with lending solutions that meet their needs and ensure a smooth application process.
• Work with Relationship Managers across SME Banking to deliver clear, simple lending experiences.

Skills

Customer communication

Financial analysis

Credit submissions

Portfolio growth

Collaboration RM/Credit

Lending policies

Digital systems

Job description

Create your best future and join Westpac as a Business Home Lending Manager.

What’s the role?

You’ll be the go to expert for business customers navigating their home lending journey from start to finish. From the first conversation through to final approval, you’ll make lending simple, clear and genuinely helpful.

Working closely with Relationship Managers across SME Banking, you’ll bring your lending expertise and customer first mindset to every interaction. You’ll support customers with lending solutions that meet their needs while helping create a smooth experience through the application and approval process.

This is a permanent full time role based in Melbourne / Naarm, Wurundjeri Country, with hybrid working and a minimum of 3 days per week in the office.

What do I need?

• Strong customer communication skills, with the ability to simplify complex information and build trust
• Experience analysing financial information, assessing credit submissions and structuring lending solutions
• A proactive approach to portfolio growth, identifying new business opportunities and successfully onboarding new customers
• A collaborative approach and the ability to partner effectively with Relationship Managers and Credit teams
• Understanding of lending policies, risk management and compliance requirements
• Confidence using digital systems and technology to manage workflow and keep customers informed

We’re obsessed with becoming our customers #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives

Create your future today

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page , under the ‘Diversity, sustainability and flexibility’ section.

We may close this job advertisement earlier than the advertised closing date if suitable candidates are identified. We encourage you to apply as soon as possible