Branch Manager: Lead Sales & Team Growth in Melbourne

HR Partners; Melbourne; On-site; AUD 100,000 - 105,000; Full time

Benefits offered by this job

Superannuation

Performance bonus

Fully funded interstate training

Job summary

Randstad in Melbourne’s South East suburbs is seeking an experienced Branch Manager to lead a dedicated branch team, drive sales KPIs, and deliver exceptional customer experiences in an entirely office-based role.

You will mentor 3 direct reports, oversee branch operations, ensure compliance, and pursue growth opportunities while maintaining high service standards and a collaborative culture.

Qualifications

• Previous team management experience essential.
• Proven track record of achieving sales KPIs and targets.
• Willingness to travel interstate for training.
• Mandarin fluency (spoken and written) highly desirable.

Responsibilities

• Direct line management of 3 staff members. Lead engagement, coaching, and development plans to foster a high-performing branch culture.
• Take ownership of branch acquisition goals and sales KPIs; identify local growth opportunities and lead conversion strategies.
• Maintain exceptional service standards and handle complex customer inquiries or escalations with a first-point resolution mindset.
• Manage daily branch operations, ensure risk and regulatory compliance standards, and control expenses within budget parameters.

Skills

Leadership

Team management

Sales KPI

Customer service

Communication skills

Job description

Randstad in Melbourne’s South East suburbs is seeking an experienced Branch Manager to lead a dedicated branch team, drive sales KPIs, and deliver exceptional customer experiences in an entirely office-based role.

You will mentor 3 direct reports, oversee branch operations, ensure compliance, and pursue growth opportunities while maintaining high service standards and a collaborative culture.