Branch Manager

Randstad - Banking & Financial Services; Melbourne; On-site; AUD 100,000 - 105,000; Full time

Benefits offered by this job

Salary: $100,000–$105,000 + Super

Performance bonus

Fully funded interstate training (1周)

Job summary

Randstad is seeking a Branch Manager for Melbourne's South East suburbs. This fully office-based role leads a small team of 3, drives sales KPIs, and delivers outstanding customer experience.

You will own branch operations, mentor staff, and ensure compliance while managing expenses and achieving revenue targets. Interstate training is provided, with a competitive salary and performance bonus.

Qualifications

• Proven experience leading, developing and coaching staff.
• Track record of achieving sales KPIs and targets.
• Ability to handle complex customer inquiries with a service mindset.
• Knowledge of risk and regulatory compliance in branch operations.

Responsibilities

• Direct line management of 3 staff members and coaching.
• Drive branch acquisition goals and sales KPIs.
• Maintain exceptional service standards and resolve escalations.
• Oversee daily operations and spend within budget while ensuring compliance.

Skills

Team management

Sales KPI

Customer service

Compliance

Job description

Location: South East Suburbs, Melbourne (Fully Office-Based)

Hours: Monday to Friday, 8:45 AM - 5:00 PM (plus 1-2 Saturdays per month)

Salary: $100,000 - $105,000 + Super + Performance Bonus

Training Requirement: Must be available to attend 1 week of paid interstate training commencing November 30th.

About the Role

Are you a dynamic, high-performing leader with a proven track record in driving sales and fostering strong team cultures? We are seeking an experienced Branch Manager to lead, inspire, and grow our dedicated branch team in Melbourne's South East suburbs.

In this fully office-based role, you will take full ownership of branch operations, driving key sales KPIs, delivering outstanding customer experience, and mentoring a team of 3 direct reports to achieve operational and revenue excellence.

Key Responsibilities

• Leadership & Team Management: Direct line management of 3 staff members. Drive engagement, conduct regular 1-on-1 coaching, support individual development plans, and foster a high-performing branch culture.
• Sales & Business Growth: Take ownership of branch acquisition goals and sales KPIs. Identify local growth opportunities and lead conversion strategies.
• Customer Excellence: Maintain exceptional service standards and handle complex customer inquiries or escalations with a first-point resolution mindset.
• Operations & Compliance: Manage daily branch operations, ensure risk and regulatory compliance standards are adhered to, and control expenses within budget parameters.

Key Requirements

• Previous Team Management Experience: Demonstrated experience leading, motivating, and developing employees is essential.
• Sales & KPI Driven: Strong track record of achieving sales KPIs and organizational targets.
• Interstate Travel Availability: Must be available to attend 1 week of interstate training starting November 30th.
• Language Skills: Mandarin fluency (spoken and written) is highly desirable
• Values & Customer Focus: Highly ethical, empathetic, and collaborative with superior communication skills and a strong commitment to quality service.
• Availability: Ability to work full-time office hours (8:45 AM - 5:00 PM, Monday-Friday) and 1-2 Saturdays per month.

What We Offer

• Competitive Salary: $100,000 - $105,000 base salary + superannuation.
• Incentive Structure: Rewarding performance bonus scheme.
• Comprehensive Training: Full training provided, including a fully funded 1-week interstate training program.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.