Branch Manager

MAYDAY Recruitment Group; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Bi-annual incentive

Insurance discount 50%

Extra paid leave

Induction and training in Sydney

Leadership and community engagement

Job summary

MAYDAY Recruitment Group is seeking a Branch Manager in Sydney to lead a busy customer‑facing location. You’ll supervise and coach a team of three consultants, drive achievement of branch targets and personally contribute to the branch’s success.

The role requires hands‑on leadership, strong relationship building with local businesses and community groups, and representation at events. You’ll also ensure high standards of service, risk, compliance and operational excellence while creating a

Qualifications

• Experience leading retail, sales or customer service teams.
• Track record of achieving sales targets and KPIs.
• Experience with consultative or needs-based selling.
• Strong communication and interpersonal skills.
• Commercial awareness and ability to identify new opportunities.
• Confidence networking and representing the organisation locally.
• Strong systems capability and the ability to learn complex products quickly.
• Proactive, energetic and approachable personality.

Responsibilities

• Lead and develop a team of three customer-facing consultants.
• Own branch sales targets and performance.
• Coach team in consultative selling.
• Engage with customers at the counter.
• Build relationships with local businesses and community organisations.
• Represent the branch at local events and community initiatives.
• Develop opportunities to increase traffic and sales.
• Monitor customer satisfaction and resolve complaints.
• Maintain strong risk, compliance and operational standards.
• Create a positive, collaborative branch environment.

Skills

Team leadership

Sales targets

Coaching

Customer service

Communication skills

Interpersonal skills

Networking

Relationship building

Systems capability

Proactive personality

Job description

As Branch Manager, you’ll be responsible for the performance and day-to-day leadership of a busy customer-facing location. You’ll lead a team, coach them to achieve their goals and personally contribute to the branch’s success.

You’ll have the opportunity to:

• Lead, coach and develop a team of three customer-facing consultants.
• Take ownership of branch sales targets and performance.
• Coach the team in consultative and needs-based selling.
• Personally engage with customers and support them at the counter.
• Build relationships with local businesses and community organisations.
• Represent the branch at local events, pop-ups and community initiatives.
• Develop opportunities to increase customer traffic and sales.
• Monitor customer satisfaction and resolve complaints effectively.
• Ensure strong risk, compliance and operational standards are maintained.
• Create a positive, collaborative and high-performing branch environment.

What’s On Offer?

• Potential incentive paid bi-annually, based on performance
• 50% discount on insurance with the organisation
• Four additional paid leave days per year
• Comprehensive paid induction and training in Sydney, including flights, accommodation and meals
• A genuine opportunity to combine people leadership, sales, customer experience and community engagement

What We're Looking For

We’re open to where your experience has come from. You may have built your career in retail, banking, financial services, insurance, telecommunications, luxury retail or another service-sales environment.

More important than your industry background is your ability to lead people, connect with customers and drive results.

You’ll ideally bring:

• Previous experience leading a retail, sales or customer service team.
• A strong track record of achieving sales targets and KPIs.
• Experience with consultative or needs-based selling.
• Confidence coaching and developing team members.
• Strong communication and interpersonal skills.
• Commercial awareness and the ability to identify new business opportunities.
• Confidence networking and representing an organisation within the local community.
• Strong systems capability and the ability to learn complex products quickly.
• A proactive, energetic and approachable personality.

Mandarin & Cantonese – Highly Desirable

The ability to speak either Mandarin or Cantoneseis highly desirable for this position.

The branch is looking to strengthen its connection with Melbourne's diverse local community, so language capability combined with strong relationship-building skills would be highly valued.

Interested?

If you’re a confident people leader who enjoys being hands-on, building relationships and making an impact in your local community, we’d love to hear from you.