Branch Manager: Lead a Flexible, High-Impact Service Team

Coates; Biloela; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Bonus Plan

Fully maintained company vehicle

Job summary

Coates is seeking a Branch Manager in Biloela, Australia, responsible for leading a team of customer and service professionals to safely deliver outstanding service. You will motivate and mentor your team, drive cohesive collaboration, and focus on safety, revenue, and customer loyalty.

You will create optimal outcomes for customers by developing quotes, processing purchase orders, and finalising hire agreements while overseeing asset management and branch P&L.

Qualifications

• Experience in sales and operations management.
• Proven ability to lead and develop a cohesive team.
• Track record of delivering on KPIs.
• Demonstrated commercial acumen.
• Excellent written and verbal communication skills.
• Strong computer literacy including MS Office and customer databases.

Responsibilities

• Accountability for branch performance with focus on safety, revenue, fleet utilisation and customer loyalty.
• Ensure the safety of your team and Coates customers.
• Lead, motivate and mentor staff to deliver outstanding customer service.
• Develop quotes, raise purchase orders, and enter hire agreements.
• Oversee Asset Management.
• Manage branch P&L and KPI metrics around fleet availability and loyalty.

Skills

Sales and operations management

Team leadership / One Team mindset

KPIs delivery

Commercial acumen

Communication skills

Microsoft Office / Computer literacy

Tools

CRM software

Microsoft Office

Job description

Coates is seeking a Branch Manager in Biloela, Australia, responsible for leading a team of customer and service professionals to safely deliver outstanding service. You will motivate and mentor your team, drive cohesive collaboration, and focus on safety, revenue, and customer loyalty.

You will create optimal outcomes for customers by developing quotes, processing purchase orders, and finalising hire agreements while overseeing asset management and branch P&L.