Branch Manager - Biloela

Coates; Biloela; On-site; AUD 95,000 - 130,000; Full time

Benefits offered by this job

Development and career progression

Flexible working options

Employee discounts, benefits & well‑be

Purchased additional leave program

Novated leasing and salary sacrifice

12 weeks Paid Parental Leave

Volunteering opportunities via Coates

Job summary

Coates Hire Operations Pty Limited in Biloela is seeking a Branch Manager to lead a team of customer and service professionals, delivering outstanding service and safe operations. You will relate well to people, motivate, mentor and develop your team, drive branch performance, safety, and KPI targets while managing fleet and customer loyalty.

Responsibilities include creating quotes, raising purchase orders, entering hire agreements, overseeing asset management and branch P&L, and promoting a

Qualifications

• Proven sales and operations management experience
• Experience leading a team and building a cohesive 'One Team' mindset
• Track record of delivering KPIs
• Strong commercial acumen
• Excellent written and verbal communication
• Proficiency with customer databases and MS Office

Responsibilities

• Accountability for branch performance with focus on safety and KPI targets
• Ensure team safety and customer safety
• Motivate staff to deliver excellent customer service
• Develop quotes, raise purchase orders, and enter hire agreements
• Oversee Asset Management
• Manage branch P&Ls and KPI around fleet availability and utilization

Skills

Sales & operations management

Team leadership

KPI delivery

Commercial acumen

Communication skills

Microsoft Office Suite

Tools

Microsoft Office Suite

Job description

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The next step in your career starts here…

• Permanent full-time position
• Bonus Plan
• Fully maintained tool of trade motor vehicle

At Coates Biloela our Branch Manager performs a highly valued and critical role, leading a team of customer and service professionals to safely deliver outstanding service to our customers.

You will be successful in this role because you relate well to people, can motivate, mentor and develop your team to be its best, operate cohesively as a team and care deeply about the service delivered to Coates’ customers.

You will enjoy a variety in your role including:

• Accountability for branch performance with a focus on safety and achieving KPI’s associated with revenue, fleet utilisation and customer loyalty.
• Ensuring the safety of your team and Coates customers
• Guide and motivate staff to provide excellent customer service – a happy customer will be a returning customer!
• Create the best solution / outcome for our customers– develop quotes, raise purchase orders and enter hire agreements.
• Oversee Asset Management
• Manage branch P&L’s and KPI’s around fleet availability, fleet utilisation and customer loyalty.

What you’ll bring to the role

• Sales and operational management experience
• Previous team leadership experience and developing a ‘One Team’ cohesive mindset
• A track record of delivering on KPIs
• Demonstrated commercial acumen
• Excellent Communication skills, both written and verbal
• Strong computer literacy, including customer databases and Microsoft Office Suite

What you’ll get in return

We provide our team with a wide range of perks and benefits, including:

• Development and career progression pathways
• Flexible working options available—let’s discuss what works best for you
• Access to our employee discounts, benefits and wellbeing program
• Purchased additional leave program
• Novated leasing and salary sacrifice
• 12 weeks Paid Parental Leave in addition to government parental leave scheme
• Volunteering opportunities through the Coates Foundation

Looking for more reasons to join Coates?

At Coates, we know that people, organisations and communities thrive when everyone feels valued and included.

We’re proud to be implementing our second Reconciliation Action Plan and are committed to improving gender representation. We also provide opportunities for growth through our leadership and development programs.

But our impact doesn't stop there. Coates supports local and national charities through the Coates Foundation and invests in more sustainable equipment solutions to help create a greener future for all.

Visit careers.coates.com to learn more about our values and opportunities.

Diversity and inclusion are at the heart of our culture. Coates welcomes candidates from all backgrounds, experiences and perspectives to apply.

Coates. Equipped for you.

Internal applicants must formally apply via People Hub and are encouraged to inform and discuss their application with their current manager.