Branch Manager - Lead Team & Drive Service Excellence

Coates Hire Operations Pty Limited; Biloela; On-site; AUD 95,000 - 130,000; Full time

Benefits offered by this job

Development and career progression

Flexible working options

Employee discounts, benefits & well‑be

Purchased additional leave program

Novated leasing and salary sacrifice

12 weeks Paid Parental Leave

Volunteering opportunities via Coates

Job summary

Coates Hire Operations Pty Limited in Biloela is seeking a Branch Manager to lead a team of customer and service professionals, delivering outstanding service and safe operations. You will relate well to people, motivate, mentor and develop your team, drive branch performance, safety, and KPI targets while managing fleet and customer loyalty.

Responsibilities include creating quotes, raising purchase orders, entering hire agreements, overseeing asset management and branch P&L, and promoting a

Qualifications

• Proven sales and operations management experience
• Experience leading a team and building a cohesive 'One Team' mindset
• Track record of delivering KPIs
• Strong commercial acumen
• Excellent written and verbal communication
• Proficiency with customer databases and MS Office

Responsibilities

• Accountability for branch performance with focus on safety and KPI targets
• Ensure team safety and customer safety
• Motivate staff to deliver excellent customer service
• Develop quotes, raise purchase orders, and enter hire agreements
• Oversee Asset Management
• Manage branch P&Ls and KPI around fleet availability and utilization

Skills

Sales & operations management

Team leadership

KPI delivery

Commercial acumen

Communication skills

Microsoft Office Suite

Tools

Microsoft Office Suite

Job description

Coates Hire Operations Pty Limited in Biloela is seeking a Branch Manager to lead a team of customer and service professionals, delivering outstanding service and safe operations. You will relate well to people, motivate, mentor and develop your team, drive branch performance, safety, and KPI targets while managing fleet and customer loyalty.

Responsibilities include creating quotes, raising purchase orders, entering hire agreements, overseeing asset management and branch P&L, and promoting a