Branch Manager - Biloela

Coates; Biloela; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Bonus Plan

Fully maintained company vehicle

Job summary

Coates is seeking a Branch Manager in Biloela, Australia, responsible for leading a team of customer and service professionals to safely deliver outstanding service. You will motivate and mentor your team, drive cohesive collaboration, and focus on safety, revenue, and customer loyalty.

You will create optimal outcomes for customers by developing quotes, processing purchase orders, and finalising hire agreements while overseeing asset management and branch P&L.

Qualifications

• Experience in sales and operations management.
• Proven ability to lead and develop a cohesive team.
• Track record of delivering on KPIs.
• Demonstrated commercial acumen.
• Excellent written and verbal communication skills.
• Strong computer literacy including MS Office and customer databases.

Responsibilities

• Accountability for branch performance with focus on safety, revenue, fleet utilisation and customer loyalty.
• Ensure the safety of your team and Coates customers.
• Lead, motivate and mentor staff to deliver outstanding customer service.
• Develop quotes, raise purchase orders, and enter hire agreements.
• Oversee Asset Management.
• Manage branch P&L and KPI metrics around fleet availability and loyalty.

Skills

Sales and operations management

Team leadership / One Team mindset

KPIs delivery

Commercial acumen

Communication skills

Microsoft Office / Computer literacy

Tools

CRM software

Microsoft Office

Job description

• Permanent full-time position
• Bonus Plan
• Fully maintained tool of trade motor vehicle

At Coates Biloela, our Branch Manager performs a highly valued and critical role, leading a team of customer and service professionals to safely deliver outstanding service to our customers.

You will be successful in this role because you relate well to people, can motivate, mentor and develop your team to be its best, operate cohesively as a team and care deeply about the service delivered to Coates’ customers.

You will enjoy a variety in your role including:

• Accountability for branch performance with a focus on safety and achieving KPI’s associated with revenue, fleet utilisation and customer loyalty.
• Ensuring the safety of your team and Coates customers
• Guide and motivate staff to provide excellent customer service – a happy customer will be a returning customer!
• Create the best solution / outcome for our customers– develop quotes, raise purchase orders and enter hire agreements.
• Oversee Asset Management
• Manage branch P&L’s and KPI’s around fleet availability, fleet utilisation and customer loyalty.

What you’ll bring to the role

• Sales and operational management experience
• Previous team leadership experience and developing a ‘One Team’ cohesive mindset
• A track record of delivering on KPIs
• Demonstrated commercial acumen
• Excellent Communication skills, both written and verbal
• Strong computer literacy, including customer databases and Microsoft Office Suite

What you’ll get in return

• Development and career progression pathways
• Flexible working options available—let’s discuss what works best for you
• Access to our employee discounts, benefits and wellbeing program
• Purchased additional leave program
• Novated leasing and salary sacrifice
• 12 weeks Paid Parental Leave in addition to government parental leave scheme
• Volunteering opportunities through the Coates Foundation

Looking for more reasons to join Coates?

At Coates, we know that people, organisations and communities thrive when everyone feels valued and included.

We’re proud to be implementing our second Reconciliation Action Plan and are committed to improving gender representation. We also provide opportunities for growth through our leadership and development programs.

But our impact doesn't stop there. Coates supports local and national charities through the Coates Foundation and invests in more sustainable equipment solutions to help create a greener future for all.

Visit careers.coates.com to learn more about our values and opportunities.

Diversity and inclusion are at the heart of our culture. Coates welcomes candidates from all backgrounds, experiences and perspectives to apply.

Coates. Equipped for you.