Branch Manager

Coates; Canning; On-site; AUD 110,000 - 165,000; Full time

Benefits offered by this job

Employee discounts

Wellbeing support

Purchased leave

Novated leasing

Salary sacrifice

Paid parental leave

Volunteering

Job summary

Coates in Welshpool, WA, is seeking an energetic Branch Manager to lead a customer-focused team and drive outstanding operational performance. You will set safety and service standards, oversee budgets, and ensure asset readiness.

Build strong relationships with existing customers to grow the business, while collaborating with regional teams to deliver consistent service and continuous improvement. This hands-on leadership role offers autonomy within a leading Australian equipment hire provider.

Qualifications

• Proven leadership in equipment hire or operational environments.
• Ability to coach and develop people to achieve results.
• Commercial acumen with budgets, KPIs, and P&L awareness.
• Customer-first mindset and ability to build trusted relationships.
• Strong problem-solving, judgement and decisive in fast-paced settings.
• Clear communication and proficiency with MS Office and CRM systems.
• Safe-work mindset committed to Zero Harm standards.
• Experience in managing branch performance and assets.

Responsibilities

• Lead and develop a customer-focused team aligned to One Team.
• Set safety, accountability and operational standards across the branch.
• Drive revenue, profitability, fleet utilisation and customer satisfaction.
• Grow the business by strengthening relationships with existing customers.
• Oversee fleet, workshop and asset readiness to ensure availability.
• Manage budgets, P&L and branch metrics with data-driven decisions.
• Ensure compliance with Coates' Zero Harm standards.
• Collaborate with regional and support teams for consistent service.

Skills

Leadership

Coaching

Commercial acumen

Customer focus

Problem solving

Communication

Safety

Asset management

Tools

Microsoft Office

CRM systems

Job description

About us
Coates is proudly Australian owned and has a long history of supporting customers to deliver major projects. We provide end-to-end solutions across five key areas: Equipment Hire, Engineering Solutions, Industrial Solutions, Power & HVAC, and Training.

Make your mark at Coates

The Welshpool branch is looking for an energetic and commercially minded Branch Manager to lead our team, strengthen customer relationships and drive outstanding operational performance.

This is a hands‑on leadership opportunity for someone who enjoys variety, takes ownership and knows how to turn a good branch into a great one. You'll have the autonomy to make a real difference locally, backed by the capability, scale and support of one of Australia's leading equipment hire and solutions providers.

What you'll be responsible for

• Lead, coach and develop a customer-focused team that lives our One Team mindset.
• Set the standard for safety, accountability and operational excellence across the branch.
• Drive branch performance across revenue, profitability, fleet utilisation, availability and customer satisfaction.
• Build strong relationships with existing customers and identify opportunities to grow the business.
• Oversee fleet, workshop and asset readiness so equipment is safe, reliable and available when customers need it.
• Manage budgets, P&L performance and key branch metrics, using data to make sound commercial decisions.
• Ensure compliance with Coates' Zero Harm standards, policies and operational procedures.
• Partner with regional and support teams to deliver consistent service and continuous improvement.

What you'll bring

• Leadership experience in equipment hire, industrial services, trades, logistics, transport or another operational environment.
• A proven ability to engage, coach and develop people to achieve strong results.
• Commercial confidence, including experience with budgets, KPIs, P&L or branch performance.
• A customer-first approach and the ability to build trusted relationships.
• Strong problem‑solving skills, sound judgement and the confidence to make decisions in a fast‑paced environment.
• Clear communication skills and strong computer literacy, including Microsoft Office and CRM or customer management systems.
• A genuine commitment to safety, teamwork and doing what's right for customers and colleagues.
• Join a proud Australian business with more than 150 years of experience.
• Access clear career pathways, leadership development and internal opportunities.
• Be rewarded through performance and operational incentive programs.
• Enjoy employee discounts, wellbeing support, purchased additional leave, novated leasing and salary sacrifice options.
• Access paid parental leave and volunteering opportunities through the Coates Foundation.
• Work for an inclusive organisation committed to reconciliation, gender representation and a more sustainable future.

We welcome applications from people of all backgrounds, experiences and perspectives.

Coates. Equipped for you.