Branch Manager: Lead Service, Growth & Ops

Coates; Townsville City; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Career progression

Flexible working

Employee discounts

Additional leave

Novated lease

Parental leave

Volunteering

Job summary

Coates Townsville is seeking a Branch Manager to lead a diverse team of customer and service professionals, delivering outstanding service while driving performance and growth. You will motivate and mentor your team, ensuring cohesive operations across service, workshop, transport, and asset management.

Success stems from strong leadership, effective communication, and a proven track record in achieving branch KPIs, revenue, and safety targets.

Qualifications

• Experience in sales and operations management.
• Proven ability to lead and develop a team to achieve KPIs.
• Strong business acumen and customer-focused mindset.
• Excellent written and verbal communication skills.
• Proficient with CRM databases and Microsoft Office suite.

Responsibilities

• Lead branch operations encompassing customer service, workshop, transport, and asset management.
• Managed employee performance, recruitment, coaching, and development.
• Delivered branch performance against revenue, profitability, safety, utilisation, and customer retention targets.
• Built strong customer relationships and developed new business opportunities.
• Managed fleet availability and utilisation to meet market demand.
• Maintained compliance with operational, safety, and audit requirements.
• Manage branch P&L’s and KPIs around fleet availability, fleet utilisation and customer loyalty.

Skills

Sales leadership

Team leadership

KPI delivery

Commercial acumen

Communication

Computer literacy

Job description

Coates Townsville is seeking a Branch Manager to lead a diverse team of customer and service professionals, delivering outstanding service while driving performance and growth. You will motivate and mentor your team, ensuring cohesive operations across service, workshop, transport, and asset management.

Success stems from strong leadership, effective communication, and a proven track record in achieving branch KPIs, revenue, and safety targets.