Banking Consultant: Drive Customer Experience

Australia and New Zealand Banking Group Limited; Queensland; Hybrid; AUD 55,000 - 80,000; Full time

Job summary

Australia and New Zealand Banking Group Limited (ANZ) is seeking a Banking Consultant to deliver a seamless branch experience, guiding customers through end-to-end banking needs and educating them on digital solutions. The role sits mainly in branches, focusing on high-quality customer service and building advocates for ANZ.

You will work in a collaborative team, serve as a role model and coach to peers, and contribute to a positive customer experience that reflects ANZ’s Customer Promises and

Qualifications

• Retail experience is an advantage.
• Experience using digital channels is an advantage.
• Ability to multi-task and adapt to change.
• Collaborative team mindset and willingness to coach peers.
• Good understanding of compliance and risk.

Responsibilities

• Provide customers with a seamless branch experience across transactions and needs-based conversations.
• Educate customers on digital solutions and available financial products.
• Contribute to customer engagement and advocacy and deliver exceptional service.
• Support bank programs and initiatives and maintain up-to-date knowledge of policies.
• Know your customer from a risk perspective and ensure compliance with policies.

Skills

Exceptional customer focus

Tech savviness

Multi-tasking

Team collaboration

Compliance understanding

Excellent communication

Job description

Australia and New Zealand Banking Group Limited (ANZ) is seeking a Banking Consultant to deliver a seamless branch experience, guiding customers through end-to-end banking needs and educating them on digital solutions. The role sits mainly in branches, focusing on high-quality customer service and building advocates for ANZ.

You will work in a collaborative team, serve as a role model and coach to peers, and contribute to a positive customer experience that reflects ANZ’s Customer Promises and