Customer-Centric Banking Advisor

ANZ; Katherine; On-site; AUD 65,000 - 90,000; Full time

Job summary

ANZ in Melbourne is seeking a customer-focused banker to support branch customers with end-to-end banking needs, including digital solutions.

You will work in a collaborative team, uphold compliance, and deliver a high standard of service while helping customers achieve their financial goals.

Join ANZ to grow your career in a dynamic, customer-centric environment that values initiative, learning, and excellence.

Qualifications

• Exceptional customer focus; retail experience is an advantage.
• Experience using digital channels and technology is a plus.
• Strong understanding of compliance and risk awareness.

Responsibilities

• Provide a seamless branch experience by meeting end-to-end banking needs across transactions and digital solutions.
• Be part of a collaborative team; act as role model and coach to deliver excellent customer service.
• Contribute to customer engagement and advocacy, creating real customer value.

Skills

Customer focus

Digital channel usage

Compliance awareness

Communication skills

Team collaboration

Job description

ANZ in Melbourne is seeking a customer-focused banker to support branch customers with end-to-end banking needs, including digital solutions.

You will work in a collaborative team, uphold compliance, and deliver a high standard of service while helping customers achieve their financial goals.

Join ANZ to grow your career in a dynamic, customer-centric environment that values initiative, learning, and excellence.