Banking Consultant,Eastgardens NSW

ANZ Banking Group Limited; Sydney; On-site; AUD 55,000 - 65,000; Full time

Job summary

ANZ in Australia is seeking Banking Consultant/Personal Banker to be based mainly in branches, delivering end-to-end banking services and educating customers on digital solutions while meeting their financial needs and goals. You will work in a collaborative team, uphold compliance with policies, and help customers achieve their financial goals through transaction handling and needs-based conversations.

This role is primarily branch-based with opportunities to engage across digital channels.

Qualifications

• Retail banking experience is advantageous.
• Strong communication and interpersonal skills.
• Familiarity with digital channels and banking solutions.

Responsibilities

• Provide customers with a seamless branch experience by addressing end-to-end banking needs.
• Engage in needs-based conversations and educate customers on digital solutions.
• Collaborate with team members to deliver high-quality customer service and advocacy.
• Ensure compliance with ANZ policies and branch procedures.
• Act as a role model and peer coach to deliver exceptional service.
• Know your customer from a risk perspective and support bank programs.

Skills

Customer service

Digital literacy

Communication skills

Team collaboration

Compliance awareness

Job description

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Department: AR Branch

Division: Australia Retail

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As a [Role] in our [Tribe/Team/Domain/Business Unit], you’ll play a key role in helping to [state the key goal of the tribe/team/domain (why do they exist?)]. This role is that are based mainly in branches, providing customers with a seamless banking experience, through meeting each customer’s end-to-end financial needs and goals across transaction activities, needs based conversations and educating them on the financial solutions available, including digital. They have the knowledge required to complete customer transactions, as well as have in-depth needs based conversations and fulfil products as per their accreditation level. They will deliver a high standard of customer service to ensure customers are not only satisfied, but strong advocates for ANZ.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type:
Role Location:
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What will your day look like?

As a Banking Consultant/ Personal Banker, you will have the opportunity to:

• Provide our customers with a seamless branch experience by meeting each customer’s end-to-end banking needs across transaction activities, needs-based conversations and educating them on digital solutions,
• Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience,
• Contribute to a significant uplift in customer engagement and advocacy, and create real customer value,
• Actively participate in and support bank programs and initiatives,
• Take responsibility to ‘know your customer’ from a risk perspective, and
• Ensure compliance with ANZ and branch policies and procedures.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Exceptional customer focus - retail experience is an advantage,
• Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage,
• Ability to multi-task and highly adaptable to change and ambiguity,
• Willingness to work in a collaborative team environment,
• Sound understanding of compliance, and
• Excellent communication and interpersonal skills.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.