Branch Banking Consultant: Customer Experience & Digital

ANZ; Tennant Creek; On-site; AUD 50,000 - 60,000; Full time

Job summary

ANZ is hiring for a branch-focused role in Australia to help customers with end-to-end banking needs and digital solutions. You will meet daily needs, educate customers on available products, and deliver an outstanding service experience across in-branch transactions and digital channels.

You’ll join a team that values collaboration, compliance, and customer-first principles, with opportunities to grow your career within ANZ and contribute to the bank's goals in the region.

Qualifications

• Excellent customer service and willingness to help customers in branch settings.
• Comfort with using digital channels and basic banking tools.
• Strong communication and interpersonal skills to engage customers.

Responsibilities

• Provide customers with a seamless branch experience across transactions and digital solutions.
• Be part of a collaborative team, coaching peers to deliver great service.
• Contribute to customer engagement, advocacy, and value creation.
• Support bank programs and initiatives and maintain risk awareness.
• Know your customer from a risk perspective and ensure policy compliance.
• Adhere to ANZ branch policies and procedures.

Skills

Customer focus

Digital channels

Communication

Team collaboration

Compliance awareness

Adaptability

Job description

ANZ is hiring for a branch-focused role in Australia to help customers with end-to-end banking needs and digital solutions. You will meet daily needs, educate customers on available products, and deliver an outstanding service experience across in-branch transactions and digital channels.

You’ll join a team that values collaboration, compliance, and customer-first principles, with opportunities to grow your career within ANZ and contribute to the bank's goals in the region.