Casual Banking Consultant — Elevate the Customer Experience

ANZ; Greater Shepparton; Vor Ort; AUD 34.000 - 48.000; Vollzeit

Zusammenfassung

ANZ in Shepparton is looking for a Casual Banking Consultant to deliver a seamless branch experience. You’ll handle end-to-end banking needs, guide customers through digital solutions, and educate on available financial products while maintaining high service standards.

You’ll work in a collaborative team, act as a role model, and drive customer advocacy as part of ANZ’s customer promises. Compliance and customer safety are integral to daily tasks.

Qualifikationen

• Retail banking or customer service experience preferred.
• Able to discuss digital banking solutions with customers.
• Strong communication and interpersonal skills.

Aufgaben

• Provide seamless branch experiences by addressing end-to-end banking needs.
• Engage customers with needs-based conversations and digital solutions.
• Act as role model and coach to deliver excellent customer service.
• Support bank programs and maintain compliance with policies.
• Know your customer from a risk perspective and promote trust.
• Contribute to customer engagement and advocacy in the branch.

Kenntnisse

Customer service

Digital banking

Communication

Team player

Jobbeschreibung

ANZ in Shepparton is looking for a Casual Banking Consultant to deliver a seamless branch experience. You’ll handle end-to-end banking needs, guide customers through digital solutions, and educate on available financial products while maintaining high service standards.

You’ll work in a collaborative team, act as a role model, and drive customer advocacy as part of ANZ’s customer promises. Compliance and customer safety are integral to daily tasks.