Banking Consultant

Australia and New Zealand Banking Group Limited; Queensland; Hybrid; AUD 55,000 - 80,000; Full time

Job summary

Australia and New Zealand Banking Group Limited (ANZ) is seeking a Banking Consultant to deliver a seamless branch experience, guiding customers through end-to-end banking needs and educating them on digital solutions. The role sits mainly in branches, focusing on high-quality customer service and building advocates for ANZ.

You will work in a collaborative team, serve as a role model and coach to peers, and contribute to a positive customer experience that reflects ANZ’s Customer Promises and

Qualifications

• Retail experience is an advantage.
• Experience using digital channels is an advantage.
• Ability to multi-task and adapt to change.
• Collaborative team mindset and willingness to coach peers.
• Good understanding of compliance and risk.

Responsibilities

• Provide customers with a seamless branch experience across transactions and needs-based conversations.
• Educate customers on digital solutions and available financial products.
• Contribute to customer engagement and advocacy and deliver exceptional service.
• Support bank programs and initiatives and maintain up-to-date knowledge of policies.
• Know your customer from a risk perspective and ensure compliance with policies.

Skills

Exceptional customer focus

Tech savviness

Multi-tasking

Team collaboration

Compliance understanding

Excellent communication

Job description

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Banking Consultant

Department: AR Branch

Division: Australia Retail

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As a Banking Consultant in our Retail Banking, you’ll play a key role in helping to providing customers with a seamless banking experience, through meeting each customer’s end-to-end financial needs and goals across transaction activities, needs based conversations and educating them on the financial solutions available, including digital. They have the knowledge required to complete customer transactions, as well as have in-depth needs based conversations and fulfil products as per their accreditation level. This role is based mainly in branches and will deliver a high standard of customer service to ensure customers are not only satisfied, but strong advocates for ANZ.

You will be part of a collaborative team and will act as a role model and peer coach to deliver the best possible customer experience. You will be passionate about delivering on our Customer Promises to ensure customers leave the branch as strong advocates of ANZ.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

What will your day look like?

As a Banking Consultant you will have the opportunity to:

• Provide our customers with a seamless branch experience by meeting each customer’s end-to-end banking needs across transaction activities, needs-based conversations and educating them on digital solutions,
• Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience,
• Contribute to a significant uplift in customer engagement and advocacy, and create real customer value,
• Actively participate in and support bank programs and initiatives,
• Take responsibility to ‘know your customer’ from a risk perspective, and
• Ensure compliance with ANZ and branch policies and procedures.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Exceptional customer focus - retail experience is an advantage,
• Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage,
• Ability to multi-task and highly adaptable to change and ambiguity,
• Willingness to work in a collaborative team environment,
• Sound understanding of compliance, and
• Excellent communication and interpersonal skills.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

Your Career at ANZ

Our purpose is to shape a world where people and communities thrive. That's why we strive to create a balanced, sustainable economy in which everyone can take part and build a better life. By helping people make the most of what they have, we transform ideas, hard work and ambition into reality.

Career development means different things to different people. It may simply mean developing a skill, broadening your experience by moving sideways or stretching yourself by moving to a different business. How you manage and develop your career is up to you. ANZ is committed to helping you do this by providing you with the support, tools and resources you need to take the next big step in your career, towards even bigger things in the future.

We work flexibly at ANZ and encourage you to talk to us about how this role can be flexible for you and any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

The ANZ Enterprise Agreement 2023 will apply except in certain circumstances for internal applicants. ANZ will advise further if a different enterprise agreement applies.