Boutique Luxury Front Desk Agent

The Reef House Adults Retreat; Cairns Regional; On-site; AUD 42,000 - 52,000; Full time

Benefits offered by this job

Career opportunities

Training opportunities

Employee benefits

Supportive team

Job summary

The Reef House Adults Retreat in Palm Cove, QLD, is seeking a Front Office Guest Service Agent to join our Front Office Team. You will welcome guests, handle check-in/out, and help create personalised, memorable experiences in a boutique luxury setting.

Experience in luxury hospitality, excellent communication, and a can-do attitude are essential. Opera PMS experience is preferred; flexibility for weekends and public holidays is required. Unlimited work rights in Australia.

Qualifications

• Experience in a luxury environment.
• Demonstrate ability to deliver guest-centric experiences.
• Excellent communication and customer service flair.
• Flexibility to work weekends, nights, and public holidays.

Responsibilities

• Welcoming guests with prompt, personalised service and efficient check-in/check-out.
• Assist guests with requests and share local knowledge for memorable experiences.
• Ensure timely delivery of guest amenities and protect guest possessions.
• Promote and upsell hotel facilities.
• Coordinate with Food & Beverage and Housekeeping for guest movements and activities.
• Meet and exceed guest expectations and handle complaints efficiently.
• Night auditing (not overnight).
• Provide personalised service to each guest.

Skills

Guest service

Communication skills

Hospitality flair

Flexibility

Work rights Australia

2+ years experience

Luxury environment

Tools

Opera PMS

Job description

The Reef House Adults Retreat in Palm Cove, QLD, is seeking a Front Office Guest Service Agent to join our Front Office Team. You will welcome guests, handle check-in/out, and help create personalised, memorable experiences in a boutique luxury setting.

Experience in luxury hospitality, excellent communication, and a can-do attitude are essential. Opera PMS experience is preferred; flexibility for weekends and public holidays is required. Unlimited work rights in Australia.