Receptionist

The Reef Hotel Casino Cairns; Cairns Regional; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Staff training

Career development

Uniforms provided

Shower facilities

Staff lounges

Accommodation discounts

Food & beverage discounts for you and…

Family discounts

Job summary

The Reef Hotel Casino Cairns is seeking a friendly Receptionist to join our Front Office team in Cairns. You will welcome guests, manage check-ins and check-outs, handle reservations, and provide accurate information with a courteous demeanour.

The role requires recent front desk experience in a 4–5 star hotel, strong organisation, and the ability to work varying shifts. We offer a competitive salary and staff benefits including training and accommodation discounts.

Qualifications

• Recent experience in a front office receptionist role in a 4-5 star hotel.
• Working knowledge of hotel front office procedures and policies concerning reservations, room assignments, restaurant, and room charges.
• Enthusiastic, friendly with a team player attitude.
• A cheerful and welcoming customer service style.
• Excellent organisation and time management skills with attention to detail.
• Ability to provide information on the hotel and local places of interest.
• Computer-literate and competent with office equipment including PABX and Opera.

Responsibilities

• Responsible for guest registration and departure, maintaining accurate guest accounts and providing helpful information.
• Inform management of occupancy and maximise occupancy results.
• Accept group bookings and ensure accurate rooming lists and costs.

Skills

Guest services

Receptionist experience

Team player

Time management

Multicultural communication

Customer service

Tools

Opera

PABX

Job description

We are currently seeking a Receptionist at The Reef Hotel Casino, the pre-eminent centre for gaming, entertainment, food and accommodation in Cairns.

This is a great opportunity for a people person with recent experience, who excels in customer services to join our friendly Front Office team.

Key Responsibilities

• Responsible for for guest registration and departure, maintaining accurate guest accounts, and providing helpful information with a courteous, happy demeanor.
• Inform management of the projected occupancy situation and maximise the occupancy result.
• Accept group bookings and make sure rooming lists and costs are correct.

Criteria

• Recent experience in a front office receptionist role in a 4-5 star hotel.
• Working knowledge of hotel / front office procedures & policies concerning reservations, room assignments, restaurant, and room charges as well as credit requirements.
• Enthusiastic, friendly with a team player attitude.
• A cheerful and welcoming customer service style.
• Fantastic organisation and time management skills as well as an eye for detail.
• Comfortable with initiating conversation and promoting the Complex facilities and services.
• Ability to provide information on the hotel and places of interest, shopping areas etc.
• Computer-literate & competent in the use of office equipment including: PABX and Opera.
• Outstanding guest relations skill, with the ability to communicate with all cultures.
• Confident in handling guest complaints establishing a sincere, tactful approach.
• Able to work varying shifts including weekends, day, afternoon, and evening shifts.
• Willing to develop and be part of a professional environment.
• Display a high standard of personal presentation.

All Front Office applicants are required to possess a current Queensland Responsible Service of Alcohol Attainment Certificate and a current class A driver’s licence.

Employment Includes

• The successful applicant will be provided with a competitive salary, a clean safe multicultural and people friendly working environment.
• Staff benefits include in house training and career development, supplied uniforms, shower facilities, staff lounges, accommodation and food & beverage discounts for you, your family and friends.

The Reef Hotel Casino is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender, race, physical ability, age, sexual orientation, religion or belief, and family responsibilities.

The Reef Hotel Casino does not accept unsolicited resumes from recruitment agencies or search firms.