Boutique Lead & Coffee Experience Coach

Nestle SA; Sydney; Híbrido; AUD 65.000 - 85.000; Tempo integral

Benefícios oferecidos por esta vaga

Coffee perks

Monthly coffee credit

Staff discounts

Quarterly bonus incentives

Uniform provided

Training & mentoring

Wellbeing support (EAP)

Parental leave support

Growth opportunities

Resumo da vaga

Nespresso in New South Wales is seeking an experienced boutique leader to inspire teams, coach staff, and drive exceptional customer experiences. The role involves managing a rotating roster with late shifts, ensuring smooth boutique operations and strong sales performance, while mentoring staff and delivering outstanding service.

As a certified B Corp, the company values sustainability, collaboration, and growth, offering comprehensive training, staff perks, and a clear path for career

Qualificações

• Experience leading retail or hospitality teams.
• Proven ability to deliver service excellence.
• Ability to manage a rotating roster and late shifts.
• Commitment to sustainability in a B Corp context.
• Comfort with basic administration and reporting.

Responsabilidades

• Inspire and energise the team to create memorable customer experiences.
• Coach staff and foster collaboration for service excellence.
• Drive smooth boutique operations and lead by example.
• Motivate the team to hit goals and celebrate wins together.
• Engage customers with passion, product knowledge, and sales skills.
• Ensure admin tasks and reporting keep the boutique on track.

Conhecimentos

Retail leadership

Team coaching

Customer service

Sales skills

Attention to detail

Roster management

Descrição da vaga

Nespresso in New South Wales is seeking an experienced boutique leader to inspire teams, coach staff, and drive exceptional customer experiences. The role involves managing a rotating roster with late shifts, ensuring smooth boutique operations and strong sales performance, while mentoring staff and delivering outstanding service.

As a certified B Corp, the company values sustainability, collaboration, and growth, offering comprehensive training, staff perks, and a clear path for career