Boutique Team Lead: Elevate Service & Growth with Purpose

Nestlé Nespresso SA; Willoughby; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Coffee perks

Staff discounts

Quarterly bonus

Uniform provided

Training & mentoring

EAP program

Parental leave

Career growth

Job summary

Nestlé Nespresso SA in Willoughby, NSW, seeks an experienced store leader to energise a team and deliver exceptional customer experiences in a full-time boutique role. You will coach staff, optimise operations, and drive sales while upholding our coffee standards and brand values.

You will lead with passion for people, sustainability, and service, fostering a collaborative culture that celebrates growth and excellence in every shift.

Qualifications

• Experienced leader with retail or hospitality background who loves bringing out the best in teams and making customers smile.
• Motivator and coach—energises colleagues, inspires teamwork, and celebrates wins together.
• Ensure smooth boutique operations and deliver excellent service.
• Passionate about making a difference for people and the planet in a B Corp environment.
• Sharp eye for detail, gets things done, and turns every customer visit into a memorable coffee experience.

Responsibilities

• Inspire and energise your team to create unforgettable customer experiences every day.
• Coach and empower staff, fostering a collaborative environment committed to service excellence.
• Drive smooth boutique operations and lead by example in both customer service and efficiency.
• Motivate your team to achieve goals and celebrate wins as a group.
• Engage customers with your coffee passion, expert product knowledge, and high-impact sales skills.
• Ensure all admin and reporting tasks are handled accurately, keeping the boutique on track.

Skills

Team leadership

Retail/hospitality

Coaching

Operations

Customer service

Job description

Nestlé Nespresso SA in Willoughby, NSW, seeks an experienced store leader to energise a team and deliver exceptional customer experiences in a full-time boutique role. You will coach staff, optimise operations, and drive sales while upholding our coffee standards and brand values.

You will lead with passion for people, sustainability, and service, fostering a collaborative culture that celebrates growth and excellence in every shift.