Boutique Assistant Manager - Bondi (opens in new tab)

Nestle SA; Sydney; Hybrid; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Coffee perks

Monthly coffee credit

Staff discounts

Quarterly bonus incentives

Uniform provided

Training & mentoring

Wellbeing support (EAP)

Parental leave support

Growth opportunities

Job summary

Nespresso in New South Wales is seeking an experienced boutique leader to inspire teams, coach staff, and drive exceptional customer experiences. The role involves managing a rotating roster with late shifts, ensuring smooth boutique operations and strong sales performance, while mentoring staff and delivering outstanding service.

As a certified B Corp, the company values sustainability, collaboration, and growth, offering comprehensive training, staff perks, and a clear path for career

Qualifications

• Experience leading retail or hospitality teams.
• Proven ability to deliver service excellence.
• Ability to manage a rotating roster and late shifts.
• Commitment to sustainability in a B Corp context.
• Comfort with basic administration and reporting.

Responsibilities

• Inspire and energise the team to create memorable customer experiences.
• Coach staff and foster collaboration for service excellence.
• Drive smooth boutique operations and lead by example.
• Motivate the team to hit goals and celebrate wins together.
• Engage customers with passion, product knowledge, and sales skills.
• Ensure admin tasks and reporting keep the boutique on track.

Skills

Retail leadership

Team coaching

Customer service

Sales skills

Attention to detail

Roster management

Job description

At Nespresso, we blend passionate people and exceptional products to create careers that elevate coffee and your everyday. As a certified B Corp, we’re committed to doing business as a force for good. Our culture is built on four We CAN behaviours: Collaboration over Consensus, Courage over Comfort, Speed over Perfection & Learning over Knowledge. Together, We CAN.

This role follows a Full-Time (32 hour/44 hour per week) rotating roster with a mix of late-night trading shifts and alternate weekends.

What you’ll do:

• Inspire and energise your team to create unforgettable customer experiences every day.
• Coach and empower staff, fostering a collaborative environment committed to service excellence.
• Drive smooth boutique operations and lead by example in both customer service and efficiency.
• Motivate your team to achieve goals and celebrate wins as a group.
• Engage customers with your coffee passion, expert product knowledge, and high-impact sales skills.
• Ensure all admin and reporting tasks are handled accurately, keeping the boutique on track.

Why you’ll love it here:

• Coffee perks: Your own Nespresso machine, monthly coffee credit, and staff discounts.
• Exclusive Access: Get the first taste of new coffee launches and products.
• Quarterly Paid Bonus Incentives.
• Brew in style: Uniform provided.
• Exceptional training & mentoring: Barista fundamentals, coffee knowledge sessions, and continuous development.
• Wellbeing: Access to free and confidential EAP programs for you and your family.
• Paid primary and partner parental leave support.
• Be part of a team that celebrates growth, inclusion, and innovation.
• Focused career growth plan to build your coffee expertise and boutique operations skills.

What we’re looking for:

• Experienced leader with retail or hospitality experience who loves bringing out the best in teams and making customers smile.
• Motivator and coach—energises colleagues, inspires teamwork, and celebrates every win together.
• Ensure smooth boutique operations and deliver excellent service.
• Passionate about making a difference for people and the planet in a B Corp environment.
• Sharp eye for detail, gets things done, and turns every customer’s visit into a memorable coffee experience

REIMAGINE WHAT COFFEE CAN BE. REIMAGINE WHAT YOU CAN BECOME.

Please note:

• To be considered for this role you must have full working rights within the relevant location.
• Applicants willbe requiredto undergo pre-employment checks, including but not limited to health checks, prior to appointment to this role.
• If you require additional support with your application or the recruitment process, please contact us at [e-mail]

People are at the heart of our success – all 14,000 of them for Nespresso globally. We actively cultivate diversity, inclusion and belonging in the workplace. We celebrate individuality, believing that your authenticity and uniqueness can help us to grow and thrive together.