Boutique Assistant Manager - Chatswood Chase

Nestlé Nespresso SA; Willoughby; In loco; AUD 65.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Coffee perks

Staff discounts

Quarterly bonus

Uniform provided

Training & mentoring

EAP program

Parental leave

Career growth

Descrizione del lavoro

Nestlé Nespresso SA in Willoughby, NSW, seeks an experienced store leader to energise a team and deliver exceptional customer experiences in a full-time boutique role. You will coach staff, optimise operations, and drive sales while upholding our coffee standards and brand values.

You will lead with passion for people, sustainability, and service, fostering a collaborative culture that celebrates growth and excellence in every shift.

Competenze

• Experienced leader with retail or hospitality background who loves bringing out the best in teams and making customers smile.
• Motivator and coach—energises colleagues, inspires teamwork, and celebrates wins together.
• Ensure smooth boutique operations and deliver excellent service.
• Passionate about making a difference for people and the planet in a B Corp environment.
• Sharp eye for detail, gets things done, and turns every customer visit into a memorable coffee experience.

Mansioni

• Inspire and energise your team to create unforgettable customer experiences every day.
• Coach and empower staff, fostering a collaborative environment committed to service excellence.
• Drive smooth boutique operations and lead by example in both customer service and efficiency.
• Motivate your team to achieve goals and celebrate wins as a group.
• Engage customers with your coffee passion, expert product knowledge, and high-impact sales skills.
• Ensure all admin and reporting tasks are handled accurately, keeping the boutique on track.

Conoscenze

Team leadership

Retail/hospitality

Coaching

Operations

Customer service

Descrizione del lavoro

At Nespresso, we blend passionate people and exceptional products to create careers that elevate coffee and your everyday. As a certified B Corp, we’re committed to doing business as a force for good. Our culture is built on four We CAN behaviours: Collaboration over Consensus, Courage over Comfort, Speed over Perfection & Learning over Knowledge. Together, We CAN.

This role follows a Full-Time (32 hour/44 hour per week) rotating roster with a mix of late-night trading shifts and alternate weekends.

What you’ll do:

• Inspire and energise your team to create unforgettable customer experiences every day.
• Coach and empower staff, fostering a collaborative environment committed to service excellence.
• Drive smooth boutique operations and lead by example in both customer service and efficiency.
• Motivate your team to achieve goals and celebrate wins as a group.
• Engage customers with your coffee passion, expert product knowledge, and high-impact sales skills.
• Ensure all admin and reporting tasks are handled accurately, keeping the boutique on track.

Why you’ll love it here:

• Coffee perks: Your own Nespresso machine, monthly coffee credit, and staff discounts.
• Exclusive Access: Get the first taste of new coffee launches and products.
• Quarterly Paid Bonus Incentives.
• Brew in style: Uniform provided.
• Exceptional training & mentoring: Barista fundamentals, coffee knowledge sessions, and continuous development.
• Wellbeing: Access to free and confidential EAP programs for you and your family.
• Paid primary and partner parental leave support.
• Be part of a team that celebrates growth, inclusion, and innovation.
• Focused career growth plan to build your coffee expertise and boutique operations skills.

What we’re looking for:

• Experienced leader with retail or hospitality experience who loves bringing out the best in teams and making customers smile.
• Motivator and coach—energises colleagues, inspires teamwork, and celebrates every win together.
• Ensure smooth boutique operations and deliver excellent service.
• Passionate about making a difference for people and the planet in a B Corp environment.
• Sharp eye for detail, gets things done, and turns every customer’s visit into a memorable coffee experience

REIMAGINE WHAT COFFEE CAN BE. REIMAGINE WHAT YOU CAN BECOME.

Please note:

• To be considered for this role you must have full working rights within the relevant location.
• Applicants will be required to undergo pre-employment checks, including but not limited to health checks, prior to appointment to this role.

People are at the heart of our success – all 14,000 of them for Nespresso globally. We actively cultivate diversity, inclusion and belonging in the workplace. We celebrate individuality, believing that your authenticity and uniqueness can help us to grow and thrive together.