Boutique Hotel Manager: Fast-Track Career & Mentorship

The Macleay Group; Sydney; On-site; AUD 70,000 - 80,000; Full time

Benefits offered by this job

Mentorship from Group Operations

Fast-track career progression

Job summary

The Macleay Group in Sydney is seeking a dynamic hospitality professional for a fast-track path from Guest Services to Boutique Hotel Manager across our boutique properties. You will begin on the ground in Guest Services, mastering daily operations, brand standards and guest expectations, then progress to oversee sites with the support of our leadership team.

Expect hands-on mentoring from the Group Operations Manager, career progression with rotation across roles, and a culture focused on

Qualifications

• Hands-on hospitality approach with frontline exposure.
• Strong leadership potential and emotional intelligence.
• Ability to coach and mentor a team while building staff skills.
• Ability to identify gaps in service and implement improvements.

Responsibilities

• Master daily frontline operations (Guest Services, Housekeeping liaison, Maintenance reporting).
• Learn property management systems and guest experience standards.
• Transition to manage frontline teams, rostering and training.
• Resolve guest complaints promptly to maintain high satisfaction.
• Maintain seven-day availability on a rotating roster, including weekends.

Job description

The Macleay Group in Sydney is seeking a dynamic hospitality professional for a fast-track path from Guest Services to Boutique Hotel Manager across our boutique properties. You will begin on the ground in Guest Services, mastering daily operations, brand standards and guest expectations, then progress to oversee sites with the support of our leadership team.

Expect hands-on mentoring from the Group Operations Manager, career progression with rotation across roles, and a culture focused on