Boutique Hotel Duty Manager: Lead Guest Experience

Skilled Jobs Australia; Melbourne; On-site; AUD 74,000 - 80,000; Full time

Job summary

Skilled Jobs Australia in Melbourne is seeking an experienced Hotel Duty Manager to lead our guest-focused team in a boutique luxury hotel environment. You will oversee the hotel and Front Office operations, including Bars, Dining and Function facilities, with a hands-on leadership style to deliver flawless service and contribute to financial targets through effective training and feedback.

Lead a service-focused team across day-to-day operations, develop staff via inductions and coaching, and

Qualifications

• Experience in a similar hotel management role.
• Exposure to hotel leadership/management is essential.
• Hands-on leadership to support teams during busy periods.
• Ability to drive revenue through team coaching and upselling opportunities.

Responsibilities

• Lead and support a service-focused team, overseeing day-to-day operations.
• Develop the team through inductions, training, delegation and feedback.
• Communicate standards, policies, rates and hotel information; ensure consistency.
• Oversee cash handling, payments and the PMS reservation system.
• Manage guest feedback and handle complaints effectively.
• Run a 7-day operation with 24-hour coverage and varied rosters.

Skills

Hotel leadership

Team development

Guest service

Revenue targets

Roster management

Hands-on leadership

Communication

Decision making

Tools

PMS system

Job description

Skilled Jobs Australia in Melbourne is seeking an experienced Hotel Duty Manager to lead our guest-focused team in a boutique luxury hotel environment. You will oversee the hotel and Front Office operations, including Bars, Dining and Function facilities, with a hands-on leadership style to deliver flawless service and contribute to financial targets through effective training and feedback.

Lead a service-focused team across day-to-day operations, develop staff via inductions and coaching, and