Boutique Hotel Guest Service Agent | Multi-Property

The Macleay Group; Sydney; Sur place; AUD 42 000 - 62 000; Plein temps

Résumé du poste

The Macleay Group seeks a friendly Guest Service Agent to join our boutique hotels across Potts Point, Randwick and Bondi. You will deliver warm check-ins and check-outs, handle reservations, answer guest inquiries, and provide local recommendations to ensure a memorable stay.

Ideal candidates have hotel reception or front office experience, strong customer service skills, and are flexible to cover multiple locations.

Qualifications

• Positive attitude with strong customer service
• Flexible and adaptable to cover multiple locations
• Great attention to detail in front desk operations
• Eager to learn, grow, and develop in hospitality
• Experience in hotel reception or front office (highly preferred)
• MEWS PMS experience regarded but training can be provided

Responsabilités

• Deliver warm, welcoming, and efficient guest check-ins and check-outs.
• Manage daily reservations, guest inquiries, and phone communications.
• Provide local recommendations and assist guest requests.
• Ensure meticulous attention to detail in daily front desk operations and administration.
• Collaborate with a small, supportive team to ensure a seamless guest experience.

Connaissances

Customer service

Flexibility

Attention to detail

Learning mindset

Front desk experience

Outils

MEWS Property Management System

Description du poste

The Macleay Group seeks a friendly Guest Service Agent to join our boutique hotels across Potts Point, Randwick and Bondi. You will deliver warm check-ins and check-outs, handle reservations, answer guest inquiries, and provide local recommendations to ensure a memorable stay.

Ideal candidates have hotel reception or front office experience, strong customer service skills, and are flexible to cover multiple locations.