Receptionist - The Macleay Group

The Macleay Group; Sydney; On-site; AUD 42,000 - 62,000; Full time

Job summary

The Macleay Group seeks a friendly Guest Service Agent to join our boutique hotels across Potts Point, Randwick and Bondi. You will deliver warm check-ins and check-outs, handle reservations, answer guest inquiries, and provide local recommendations to ensure a memorable stay.

Ideal candidates have hotel reception or front office experience, strong customer service skills, and are flexible to cover multiple locations.

Qualifications

• Positive attitude with strong customer service
• Flexible and adaptable to cover multiple locations
• Great attention to detail in front desk operations
• Eager to learn, grow, and develop in hospitality
• Experience in hotel reception or front office (highly preferred)
• MEWS PMS experience regarded but training can be provided

Responsibilities

• Deliver warm, welcoming, and efficient guest check-ins and check-outs.
• Manage daily reservations, guest inquiries, and phone communications.
• Provide local recommendations and assist guest requests.
• Ensure meticulous attention to detail in daily front desk operations and administration.
• Collaborate with a small, supportive team to ensure a seamless guest experience.

Skills

Customer service

Flexibility

Attention to detail

Learning mindset

Front desk experience

Tools

MEWS Property Management System

Job description

The Macleay Group | Sydney, NSW (Potts Point, Randwick & Bondi)

Receptionist – Boutique Hotels

About Us

The Macleay Group operates a portfolio of five unique boutique hotels and guest houses across Sydney. We are passionate about delivering exceptional, personalised experiences for our guests while fostering a supportive and close-knit environment for our staff.

The Role

We are currently seeking a passionate and reliable Guest Service Agent to join our dynamic team. This is a unique opportunity to work across our beautiful boutique properties in Potts Point, Randwick and Bondi providing you with variety, cross-training, and hands-on exposure to different property operations.

Key Responsibilities

• Delivering warm, welcoming, and efficient guest check-ins and check-outs.
• Managing daily reservations, guest enquiries, and phone correspondence with professionalism.
• Providing local recommendations and assisting our guest requests.
• Ensuring meticulous attention to detail in daily front desk operations and administration.
• Collaborating closely with a small, supportive team to ensure a seamless guest experience.

About You

To be successful in this role, you will be a natural people person who thrives in a varied, fast-paced environment.

We are looking for someone who:

• Brings a positive attitude, genuine warmth, and strong customer service skills.
• Is highly flexible and adaptable, with the ability to work across multiple locations (Potts Point, Randwick and Bondi).
• Has great attention to detail and takes immense pride in their work.
• Is eager to learn, grow, and build a long-term career within the hospitality industry.
• Has previous experience in hotel reception or front office (highly preferred).
• Has experience using MEWS Property Management System (highly regarded, but training can be provided for the right candidate).

Why Join The Macleay Group?

• Variety & Exposure: Never get bored—gain hands-on experience across multiple boutique properties.
• Supportive Culture: Work within a small, friendly, and dedicated team where your contribution truly matters.
• Career Growth: We are a growing group committed to training and developing our staff for long-term success.

If you are ready to take the next step in your hospitality career with The Macleay Group, we would love to hear from you!