Boutique Hotel Front Desk Host | Guest Experience Lead

Jeremy and Jones Pty Ltd; Byron Bay; On-site; AUD 34,000 - 48,000; Part time

Benefits offered by this job

Salary by negotiation

Weekend availability

Job summary

Basq House in Byron Bay is seeking talented, part-time Hosts to join our boutique team. You will be the primary contact for guests, delivering exceptional service and supporting front desk and F&B operations to ensure a memorable stay.

The ideal candidate greets guests, handles inquiries, manages reservations, and assists with check-in/check-out, while coordinating with housekeeping and other departments. Weekend/night availability is required.

Qualifications

• Excellent guest service and interpersonal skills.
• Experience in Front of House Reception is a plus.
• Knowledge of local area and attraction is helpful.

Responsibilities

• Greet guests warmly and provide hotel information.
• Cover reception and F&B shifts as needed.
• Assist with check-in and check-out procedures.
• Handle reservations, cancellations, and modifications.
• Respond promptly to guest inquiries and resolve issues.
• Process payments including room charges and deposits.
• Maintain tidy front desk and public areas.
• Coordinate with housekeeping and other departments.

Skills

Customer service

Front desk

Reservations

Communication

Hospitality experience

Tools

Reservation system

Job description

Basq House in Byron Bay is seeking talented, part-time Hosts to join our boutique team. You will be the primary contact for guests, delivering exceptional service and supporting front desk and F&B operations to ensure a memorable stay.

The ideal candidate greets guests, handles inquiries, manages reservations, and assists with check-in/check-out, while coordinating with housekeeping and other departments. Weekend/night availability is required.