Guest Experience Lead: Reservations & Front‑of‑House

Belongil Group; Byron Bay; On-site; AUD 52,000 - 65,000; Full time

Benefits offered by this job

Staff discounts across The Belongil

Experience across multiple venues

Job summary

Belongil Group in Byron Bay is seeking a Guest Services teammate for a unique role that blends restaurant reservations with front‑of‑house hosting. You’ll support guests from first inquiry through arrival at our world‑class venue, across our Byron Bay office and The Belongil precinct.

We tailor the position to your strengths—more hosting shifts, more office-based reservations, or a balanced mix. Experience with SevenRooms is highly regarded and essential, and you’ll join a team focused on

Qualifications

• Must have strong people skills and a passion for great guest experiences.
• Organised and detail‑oriented with ability to manage multiple tasks.
• Hospitality background with customer service focus is preferred.

Responsibilities

• Manage reservations via phone and email; handle inquiries and bookings.
• Assist with bookings, special requests and celebrations.
• Maintain accurate reservation systems and guest profiles.

Skills

People skills

Attention to detail

Hospitality passion

Tools

SevenRooms

Job description

Belongil Group in Byron Bay is seeking a Guest Services teammate for a unique role that blends restaurant reservations with front‑of‑house hosting. You’ll support guests from first inquiry through arrival at our world‑class venue, across our Byron Bay office and The Belongil precinct.

We tailor the position to your strengths—more hosting shifts, more office-based reservations, or a balanced mix. Experience with SevenRooms is highly regarded and essential, and you’ll join a team focused on