Host

Jeremy and Jones Pty Ltd; Byron Bay; On-site; AUD 34,000 - 48,000; Part time

Benefits offered by this job

Salary by negotiation

Weekend availability

Job summary

Basq House in Byron Bay is seeking talented, part-time Hosts to join our boutique team. You will be the primary contact for guests, delivering exceptional service and supporting front desk and F&B operations to ensure a memorable stay.

The ideal candidate greets guests, handles inquiries, manages reservations, and assists with check-in/check-out, while coordinating with housekeeping and other departments. Weekend/night availability is required.

Qualifications

• Excellent guest service and interpersonal skills.
• Experience in Front of House Reception is a plus.
• Knowledge of local area and attraction is helpful.

Responsibilities

• Greet guests warmly and provide hotel information.
• Cover reception and F&B shifts as needed.
• Assist with check-in and check-out procedures.
• Handle reservations, cancellations, and modifications.
• Respond promptly to guest inquiries and resolve issues.
• Process payments including room charges and deposits.
• Maintain tidy front desk and public areas.
• Coordinate with housekeeping and other departments.

Skills

Customer service

Front desk

Reservations

Communication

Hospitality experience

Tools

Reservation system

Job description

We are an established 2-year-old 32-room boutique hotel in the heart of Byron Bay, awareded Michelin Key 2025 and 2026. We are looking for talented part-time salaried Hosts to develop our service team. Salary by negotiation and commensurate with relevant experience.

As a Host/Hostess at Basq House, you will be the primary point of contact for guests, providing exceptional customer service and ensuring a smooth and memorable stay. You will handle guest enquiries, manage reservations, and assist with various administrative and operational tasks to support the front desk and food & Beverage operations.

About our company

BASQ HOUSE basqhouse.com.auis a well established 32-room boutique hotel located in the heart of Byron's coastal village. The hotel is operated by JEREMY & JONES, a local hotel management company with deep experience operating hotels in Byron Bay. Please visit jeremyandjones.com for more info on our company.

Duties & responsibilities

Greet guests warmly upon arrival and provide them with information about hotel facilities, services, and local attractions.

Cover reception and food and beverage shifts as needed.

Assist guests with check-in and check-out procedures, ensuring accuracy and efficiency.

Handle reservations, cancellations, and modifications, both in person and over the phone or email.

Respond to guest inquiries and requests promptly and professionally, resolving issues.

Process payments, including room charges, deposits, and cash transactions, in compliance with hotel policies and procedures.

Maintain a tidy and organized front desk area and all public areas such as the Lounge, the Library, and the pool area.

Keep accurate records of guest interactions and transactions using the hotel's reservation and property management systems.

Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs and preferences.

Assist with administrative tasks such as filing, faxing, photocopying, and emailing as needed.

Provide concierge services such as booking transportation, making restaurant reservations, and arranging tours or activities for guests.

Stay informed about hotel services, amenities, and local events to provide guests with relevant and up-to-date information.

Adhere to all hotel policies, procedures, and safety standards to ensure the security and well-being of guests and staff.

Assist with training new staff members and participate in ongoing professional development opportunities.

Prerequisites

Our ideal candidate should be authentic, confident, and purpose driven - while being humble and nurturing at the same time. Authenticity across all touch-points will be key to the hotel's success. Excellent communication and interpersonal skills, with the ability to interact with guests and colleagues in a friendly and professional manner.

The ideal candidate is a highly intelligent hotel professional with experience in Front of House Reception and Food & Beverage. Available to work when needed, including weekends, holidays, and nights. Experience in opening, managing, or re-positioninga hotel or restaurant with clear track record.

At least 3-5 years’ experience in thehospitalityindustry, with luxuryand international experience ideal. A positive attitude, a passion for hospitality, and a commitment to delivering exceptional guest experiences.