Guest Experience Lead - Accommodation, Byron Bay

Life in BYRON; Byron Bay; On-site; AUD 60,000 - 80,000; Full time

Job summary

Life in Byron is seeking a hands-on Hostel Operations Lead to manage a small team, oversee guest experiences and daily operations in Byron Bay. This on-site role requires a friendly, proactive manager who can keep rooms and facilities spotless while delivering memorable stays.

You'll supervise cleaners, a gardener, weekend supervisor and night security, with Tue-Sat 9:30am–4pm hours and after-hours phone support.

Qualifications

• Experience in accommodation or travel industry.
• Proficient with Cloudbeds or a similar PMS.
• Excellent spoken and written English.
• Willingness to do hands-on cleaning daily.
• Unrestricted work rights in Australia; WHV considered for Byron.

Responsibilities

• Lead and train a small team including cleaners, gardener, and security contractor.
• Oversee day-to-day operations: check-ins/outs, reservations, maintenance and admin.
• Drive occupancy and revenue through pricing, marketing and partnerships.
• Provide after-hours phone support as needed.

Skills

Leadership

Team management

Customer service

On-site availability

English proficiency

Cloudbeds

Google Workspace

Tools

Cloudbeds

Google Workspace

Job description

Life in Byron is seeking a hands-on Hostel Operations Lead to manage a small team, oversee guest experiences and daily operations in Byron Bay. This on-site role requires a friendly, proactive manager who can keep rooms and facilities spotless while delivering memorable stays.

You'll supervise cleaners, a gardener, weekend supervisor and night security, with Tue-Sat 9:30am–4pm hours and after-hours phone support.