Boutique Front Office Lead - Hunter Valley Guest Experience

IHG Hotels & Resorts; Pokolbin; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Free parking

Global hotel discounts

Job summary

Kirkton Park Hotel Hunter Valley is seeking a Front Office Team Leader to oversee guest services and lead the Reception Team on a 7-day roster in Pokolbin, NSW. You will bring at least 2 years of Front Office experience, be confident with Reception and Reservations, and have working knowledge of Opera PMS.

A NSW Responsible Service of Alcohol qualification and right to work in Australia are required. Join a luxury boutique property on 70 acres and enjoy a competitive salary and perks such as

Qualifications

• At least 2 years experience in hotel Front Office operations.
• Experience with Reception and Reservations procedures.
• Working knowledge of Opera property management system.
• Current NSW Responsible Service of Alcohol qualification.
• Eligible to work in Australia.

Responsibilities

• Supervise the Front Office team and daily activities.
• Ensure guest service excellence and personal recognition.
• Assist with Reception and Reservations procedures.
• Work across a 7-day roster including evenings and weekends.
• Meet legal work requirements in Australia.

Skills

Front Office

Reception & Reservations

Customer Service

Time Management

Interpersonal Skills

Communication Skills

Tools

Opera PMS

Job description

Kirkton Park Hotel Hunter Valley is seeking a Front Office Team Leader to oversee guest services and lead the Reception Team on a 7-day roster in Pokolbin, NSW. You will bring at least 2 years of Front Office experience, be confident with Reception and Reservations, and have working knowledge of Opera PMS.

A NSW Responsible Service of Alcohol qualification and right to work in Australia are required. Join a luxury boutique property on 70 acres and enjoy a competitive salary and perks such as