Guest Service Attendant

Mercure; Pokolbin; On-site; AUD 55,000 - 66,000; Full time

Job summary

Roche Group Hospitality and Leisure Division seeks a motivated team member for a full-time front office role at the Pokolbin sites, including Mercure Hunter Valley Gardens and Harrigan's Hunter Valley. You will meet and greet guests, manage guest requests, and work within a multi-property environment using our property management system.

Responsibilities include check-in/out, guest services, data entry, reservations processing, occasional site inspections, and supporting financial and audit

Qualifications

• Experience in a hotel front office is advantageous.
• Strong communication and customer service abilities.
• RSA certification is preferred.
• Immaculate personal presentation and professional appearance.

Responsibilities

• Check in and check out of guests.
• Guest services and requests.
• Administration and data entry.
• Reservations processing.
• Conduct site inspections as needed.
• Support financial and audit processes.

Skills

Guest services

Communication

Customer service

RSA

Independent work

Tools

Property management system

Job description

Roche Group Hospitality and Leisure Division is looking for a driven team member to join our dedicated and enthusiastic team on a full-time basis. This position is in our front office team at the Pokolbin group of operational sites, with a base of Mercure Hunter Valley Gardens, looking after both Mercure Hunter Valley Gardens and Harrigan's Hunter Valley.

This role will involve meeting and greeting guests, use of the property management system, booking & dealing with a multi-property environment, assisting guests during their stay & much more.

Some of the key task you will be responsible for performing are:

• Checking in and out of guests
• Guest services and requests
• Administration and data entry
• Reservations requests and processing
• Conduct site inspections at times
• Financial and audit processes

To successfully fill this role, it would be favourable to have:

• Flexibility to respond to a range of different work situations
• Commitment to delivering high levels of customer service
• Previous experience in a hotel/accommodation front office position is advantageous
• Immaculate personal presentation.
• Good communication skills and a positive attitude
• Confidence & ability to work autonomously and at times unsupervised.
• RSA

Only successful candidates will be contacted.