Front Office Team Leader

IHG Hotels & Resorts; Pokolbin; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Free parking

Global hotel discounts

Job summary

Kirkton Park Hotel Hunter Valley is seeking a Front Office Team Leader to oversee guest services and lead the Reception Team on a 7-day roster in Pokolbin, NSW. You will bring at least 2 years of Front Office experience, be confident with Reception and Reservations, and have working knowledge of Opera PMS.

A NSW Responsible Service of Alcohol qualification and right to work in Australia are required. Join a luxury boutique property on 70 acres and enjoy a competitive salary and perks such as

Qualifications

• At least 2 years experience in hotel Front Office operations.
• Experience with Reception and Reservations procedures.
• Working knowledge of Opera property management system.
• Current NSW Responsible Service of Alcohol qualification.
• Eligible to work in Australia.

Responsibilities

• Supervise the Front Office team and daily activities.
• Ensure guest service excellence and personal recognition.
• Assist with Reception and Reservations procedures.
• Work across a 7-day roster including evenings and weekends.
• Meet legal work requirements in Australia.

Skills

Front Office

Reception & Reservations

Customer Service

Time Management

Interpersonal Skills

Communication Skills

Tools

Opera PMS

Job description

Are you an enthusiastic, motivated and passionate Front Office Team Leader looking for a vine change?

Kirkton Park Hotel Hunter Valley is looking for a Full-Time Front Office Team Leader to join our Front Office team!

Kirkton Park Hotel Hunter Valley is on a journey to become the Boutique Hotel destination to have the quintessential Hunter Valley Experience. Located in the heart of Pokolbin, our stunning property is set on 70 acres of rural surroundings, including manicured gardens and a vegetable garden complete with pigs, chickens and picturesque surroundings.

Reporting to the Front Office Manager, you'll be involved in supporting all pertinent matters affecting guest service and hotel operations to ensure guests receive prompt attention and personal recognition throughout the hotel. You'll play a key role in the delivery of our superior branded guest service experience and will respond to guest needs and issues as they arise. You will also supervise, direct and support the Reception Team with their daily activities, knowledge, development and promotion of associated hotel activities and rewards programs.

As a Kirkton Park host you will a true ambassador for our guest experience journey. You will share your empowered, knowledgeable, engaging and insightful experience with our guests and your fellow colleagues. Your flexible and unscripted approach to delivering our luxury boutique experience will see you deliver a truly unique Hunter Valley experience!

This role will require you to work across a 7-day roster which will include evening, weekends and public holidays.

For this vital role, we’re looking for someone who:

You'll be an approachable person and have a real passion for providing connecting and seamless service to ensure a memorable guest experience

Dynamic, vibrant, confident and professional personality

At least 2 years’ experience within a hotel Front Office operation, with exposure to both Reception and Reservation procedures.

Working knowledge of a hotel property management system such as Opera

Excellent customer relations, problem solving, decision making and time management skills

Highly developed interpersonal and communication skills both written and verbal and willingness to manage multiple tasks, conflicting deadlines and varying guest situations.

High standard of personal presentation

The flexibility to work on a rotating roster including evenings, weekends and public holidays

A current New South Wales Responsible Service of Alcohol qualification

You must also meet the legal requirements to work in this country

In return for your hard work, you can look forward to a highly competitive salary and benefits package, including free parking and hotel discounts worldwide. What's more, because your career will be as unique as you are, we'll give you all the tailored support you need to make a great start, be involved and grow & because Kirkton Park, Hunter Valley belongs to the IHG® family of brands, you'll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 4800 hotels in over 100 countries around the world. So whoever you are, whatever you love doing, bring your passion to Kirkton Park, Hunter Valley and IHG and we'll make sure you'll have room to be yourself.