Guest Experience Duty Manager | Front Office Leader

InterContinental Hotels Group; Australia; Remote; AUD 72,000 - 87,000; Full time

Benefits offered by this job

Onsite free parking

Global hotel discounts

Tailored career support

Job summary

IHG Hotels & Resorts seeks a Full Time Duty Manager for Kirkton Park Hunter Valley in the heart of wine country. You will lead the Front Office team, ensure seamless guest service, and respond to guest needs while promoting rewards programs.

Ideal candidates have at least 2 years Front Office experience, knowledge of Opera PMS is a plus, and a flexible roster including evenings and weekends. Competitive salary and benefits offered.

Qualifications

• 2+ years of experience in a hotel Front Office operation, with exposure to Reception and Reservations.

Responsibilities

• Supervise, direct and support the Front Office Team with daily activities.
• Respond to guest needs and issues as they arise to deliver a superior guest experience.
• Coach and develop the team to create memorable guest experiences.
• Promote associated hotel activities and rewards programs.

Skills

Customer service

Front Office

Guest relations

Team supervision

Tools

Opera PMS

Reservations procedures

Job description

IHG Hotels & Resorts seeks a Full Time Duty Manager for Kirkton Park Hunter Valley in the heart of wine country. You will lead the Front Office team, ensure seamless guest service, and respond to guest needs while promoting rewards programs.

Ideal candidates have at least 2 years Front Office experience, knowledge of Opera PMS is a plus, and a flexible roster including evenings and weekends. Competitive salary and benefits offered.