Duty Manager

Kirkton Park; Pokolbin; On-site; AUD 68,000 - 91,000; Full time

Benefits offered by this job

Global employee discounts

Career development

Superannuation

Job summary

Kirkton Park Hotel Hunter Valley, part of IHG Hotels & Resorts, is seeking a Full Time Duty Manager to lead the Front Office team and ensure seamless guest service. You will respond to guest needs, supervise daily activities, and promote hotel programs.

Ideal candidates have at least 2 years Front Office experience, strong customer relations, and knowledge of Opera PMS. A rotating roster including evenings and weekends is required. Competitive salary and career growth opportunities.

Qualifications

• At least 2 years’ experience within a hotel Front Office operation, with exposure to both Reception and Reservation procedures.
• Working knowledge of a hotel property management system such as Opera (Beneficial).

Responsibilities

• Supervise, direct and support the Front Office Team with their daily activities.
• Respond to guest needs and issues as they arise.
• Promote associated hotel activities and rewards programs.

Skills

Front Office leadership

Customer relations

Problem solving

Decision making

Time management

Interpersonal skills

Communication skills

Team coaching

Front Office experience

Tools

Opera PMS

Job description

Set amongst 70 acres of manicured gardens, lush countryside and breathtaking mountain views, voco Kirkton Park Hunter Valley offers guests a unique, elevated experience in the heart of wine country. We are committed to creating meaningful experiences not only for our guests, but also for our employees - offering opportunities to grow, learn, and thrive in a well-respected brand within the IHG Hotels & Resorts family.

Kirkton Park Hotel Hunter Valley is looking for a Full Time Duty Manager to join our team!

You’ll play a key role in the delivery of our superior branded guest service experience and will respond to guest needs and issues as they arise. You will also supervise, direct and support the Front Office Team with their daily activities, knowledge, development and promotion of associated hotel activities and rewards programs.

For this vital role, we’re looking for someone who:

• You’ll be an approachable person and have a real passion for providing connecting and seamless service to ensure a memorable guest experience
• Excellent customer relations, problem solving, decision making and time management skills
• Dynamic, vibrant, confident and professional personality
• Coach and develop the team to create genuine, memorable guest experiences
• At least 2 years’ experience within a hotel Front Office operation, with exposure to both Reception and Reservation procedures.
• Working knowledge of a hotel property management system such as Opera (Beneficial)
• Highly developed interpersonal and communication skills both written and verbal and willingness to manage multiple tasks, conflicting deadlines and varying guest situations.
• High standard of personal presentation
• The flexibility to work on a rotating roster including evenings, weekends and public holidays

What you can expect from us:

In return for your hard work, you’ll enjoy:

• Working with a passionate team in a beautiful hotel setting
• Competitive salary of $79,521 plus superannuation
• Global hotel discounts across IHG®’s 6800+ properties in over 100 countries
• Tailored career support, with opportunities to grow and progress within IHG®

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

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