Front Desk Supervisor

57 Hotel; Sydney; On-site; AUD 55,000 - 65,000; Full time

Job summary

57 Hotel in Sydney is seeking an experienced Front Desk Supervisor to oversee daily front office operations and provide exceptional guest service. You will supervise staff, ensure all hotel standards are met, and collaborate with other departments to ensure smooth daily operations.

The role requires strong supervisory experience, excellent communication, and the ability to work independently and within a team. Flexibility to work various shifts, including weekends and holidays, is essential.

Qualifications

• Previous supervisory experience in front office or reservations at a 100-key hotel.
• Working knowledge of Room Master Property Management System is highly advantageous.
• Excellent verbal and written communication skills.
• Able to work independently and within a team.
• Ability to work to tight deadlines and remain calm under pressure.
• Excellent attention to detail.
• Strong organizational skills and ability to prioritize.
• Proficient with Microsoft Office (Word, Excel, Outlook).
• Availability to work days, nights, weekends and public holidays.
• Excellent grooming and professional presentation at all times.
• First Aid certificate or ability to obtain.

Responsibilities

• Oversee daily front office operations.
• Supervise, train and assist staff to meet hotel standards.
• Coordinate closely with other departments and properties regarding daily operations.
• Ensure guest requests are actioned promptly.
• Upsell additional services to guests.
• Address guest inquiries.
• Manage individual and group reservations.
• Resolve guest issues promptly.

Skills

Supervisory experience

Customer service

Verbal communication

Teamwork

Calm under pressure

Attention to detail

Organizational skills

MS Office

Availability for shifts

First Aid

Tools

Room Master PMS

Microsoft Office

Job description

An opportunity foran experienced, dynamic and energetic Front Desk Supervisor has become availableto join our passionate team at 57 Hotel, a 92-room boutique hotel in Surry Hills.

The main purpose of this role is to supervise daily front-desk operations, provide exceptional customer service to guests and assist higher management.

KEY RESPONSIBILITIES:

• Manage daily operations of the Front Office department;
• Supervise, train and assist the Hotel staff to ensure all the Hotel's standards and procedures are met and observed;
• Ensure close cooperation with all departments and properties regarding daily operations;
• Ensure all guest requests are accurately actioned with prompt follow through;
• Create innovative ways to upsell additional services to our guests;
• Take personal responsibility to ensure that all inquiries are addressed;
• Manage individual and group reservations;
• Manage and resolve guest challenges.

In order to maintain these responsibilities the successful applicant must have:

• Previous supervisory experience in front office or reservations in a similar environment of a 100 key hotel;
• Working knowledge of Room Master Property Management System would be highly advantageous;
• Excellent verbal and communication skills;
• Be able to work independently and within a team environment;
• Ability to work to tight deadlines and keep cool under pressure;
• Excellent attention to detail;
• Strongorganizational skills and ability to prioritize;
• Microsoft Office Skills (Word, Excel and Outlook);
• Availability to work days, nights, weekends and public holidays;
• Exceptional customer service with internal and external guests;
• Excellent grooming and professional presentation at all times;
• First Aid certificate or ability to obtain;