Booking Center Agent — Full-Time, No Weekends

Apex Radiology; Maroochydore; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

No weekends

Full training provided

Career development

Staff recognition & awards

Corporate discounts

Health and wellness benefits

Fitness Passport Access

Paid parental leave

Job summary

Sunshine Coast Radiology in Maroochydore is seeking a friendly Booking Centre Agent to handle patient and referrer calls, schedule appointments in Karisma RIS, and provide clear fee quotes and Medicare rebate explanations.

As a full-time role with no weekend shifts, you will join a supportive team, receive full training, and have opportunities for career development across the IDX Group network. Apply with resume and cover letter.

Qualifications

• Experience in customer service is a plus.
• Strong phone etiquette and professional communication.

Responsibilities

• Be the first point of contact, answering patient and referrer calls with professionalism and warmth.
• Schedule appointments using our RIS system (Karisma).
• Keep workflows efficient and organised.
• Provide fee quotes and explain Medicare rebates clearly.
• Help prepare patients for their visit with the information they need.

Skills

Customer service

Communication skills

Computer proficiency

Time management

Problem-solving

Job description

Sunshine Coast Radiology in Maroochydore is seeking a friendly Booking Centre Agent to handle patient and referrer calls, schedule appointments in Karisma RIS, and provide clear fee quotes and Medicare rebate explanations.

As a full-time role with no weekend shifts, you will join a supportive team, receive full training, and have opportunities for career development across the IDX Group network. Apply with resume and cover letter.