Booking Agent

Sunshine Coast Radiology; Maroochydore; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Full-time role

Competitive pay

Inclusive team culture

Full training provided

Career development

Staff recognition & awards

Corporate perks & discounts

Health & wellness benefits

Fitness Passport access

Paid parental leave

Job summary

Sunshine Coast Radiology in Maroochydore is seeking a friendly Booking Centre Agent to coordinate appointments and be the reassuring first contact for patients and referrers.

In this full-time role you will quote fees, explain Medicare rebates, keep workflows organized, and support patients with the information they need. Training is provided, with opportunities for career development and an inclusive team culture.

Qualifications

• Empathetic communication style.
• Advanced computer and keyboarding skills.
• Strong problem-solving and time management abilities.
• Customer service experience is a plus.

Responsibilities

• Be the first point of contact for patients and referrers with warmth.
• Keep appointment workflows efficient and organised.
• Provide fee quotes and explain Medicare rebates clearly.
• Help prepare patients for their visit with needed information.

Skills

Empathy

Computer skills

Problem solving

Time management

Customer service

Tools

Microsoft Office

Job description

Sunshine Coast Radiology – Maroochydore QLD

Kickstart Your Career in Medical Administration!

Join Sunshine Coast Radiology as a Booking Agent!

Are you a people-person with a knack for connection? Ready to make a difference in the fast-paced world of medical administration? This is your opportunity to be the warm, friendly voice that our patients hear first!

At Sunshine Coast Radiology, we’re on the lookout for an enthusiastic full time Booking Centre Agent to work to coordinate appointments and create a seamless, caring experience for every caller.

• Be the first point of contact, answering patient and referrer calls with professionalism and warmth
• Keep workflows efficient and organised
• Provide fee quotes and explain Medicare rebates clearly
• Help prepare patients for their visit with the information they need

What You'll Bring:

• A caring, empathetic communication style
• Advanced computer and keyboarding skills
• Great problem-solving and time management abilities
• Experience in customer service is a plus!
• Full time - stability in a permanent role
• Competitive Pay with annual salary reviews
• Inclusive Team Culture - We support and uplift each other
• Full Training Provided - No medical admin experience needed!
• Career Development opportunities within our growing network
• Staff Recognition & Awards - We celebrate your success
• Corporate Perks & Discounts + Health and wellness benefits
• Fitness Passport Access - 1,000+ gyms nationwide
• Paid Parental Leave - Because family comes first

Ready to Make an Impact?

Take the first step toward a fulfilling career at Sunshine Coast Radiology - where your work makes a real difference.

Sunshine Coast Radiology is proud to support diversity and inclusion.
We welcome applications from Aboriginal and Torres Strait Islander peoples and individuals of all backgrounds.

Let's build a healthier world - one patient at a time.