Booking Agent

iDx; Sunshine Coast Regional; On-site; AUD 52,000 - 64,000; Full time

Benefits offered by this job

No weekends

Full training provided

Career development

Staff recognition & Awards

Corporate perks & discounts + Health &

Wellness benefits

Fitness Passport Access

Paid parental leave

Job summary

Sunshine Coast Radiology is seeking Booking Centre Agents to warmly handle calls, schedule appointments in Karisma, and ensure smooth patient flow. You’ll provide quotes, explain rebates, and help patients prepare for visits.

Roles can be full time or part time (minimum 3 days). Shifts run Monday to Friday, 7:00 am–5:00 pm, with a supportive team culture, full training, and opportunities for career advancement within the IDX network.

Qualifications

• Be the first point of contact for patients and referrers.
• Schedule appointments using the Karisma RIS system.
• Explain Medicare rebates clearly to patients.
• Maintain organized and efficient workflows.

Responsibilities

• Be the first point of contact, answering patient and referrer calls with professionalism and warmth
• Schedule appointments using our state-of-the-art RIS system (Karisma)
• Keep workflows efficient and organised
• Provide fee quotes and explain Medicare rebates clearly
• Help prepare patients for their visit with the information they need

Skills

Customer service

Appointment scheduling

Clear communication

Medicare rebates knowledge

Tools

Karisma RIS

Job description

Kickstart Your Career in Medical Administration!

Join Sunshine Coast Radiology as a Booking Agent!

Are you a people-person with a knack for connection? Ready to make a difference in the fast-paced world of medical administration? This is your opportunity to be the warm, friendly voice that our patients hear first!

At Sunshine Coast Radiology , we're on the lookout for full time or part time enthusiastic Booking Centre Agents to coordinate appointments and create a seamless, caring experience for every caller.

Your Role:

• Be the first point of contact, answering patient and referrer calls with professionalism and warmth
• Schedule appointments using our state-of-the-art RIS system (Karisma)
• Keep workflows efficient and organised
• Provide fee quotes and explain Medicare rebates clearly
• Help prepare patients for their visit with the information they need

What You'll Bring:

• No Weekends! | Monday-Friday shifts between 7:00 am - 5:00 pm
• Full time or part time (3 days minimum) available
• Competitive Pay with annual salary reviews
• Inclusive Team Culture - We support and uplift each other
• Full Training Provided - No medical admin experience needed!
• Career Development opportunities within our growing network
• Staff Recognition & Awards - We celebrate your success
• Corporate Perks & Discounts + Health and wellness benefits
• Fitness Passport Access - 1,000+ gyms nationwide
• Paid Parental Leave - Because family comes first

Sunshine Coast Radiology is proud to support diversity and inclusion.
We welcome applications from Aboriginal and Torres Strait Islander peoples and individuals of all backgrounds.

Let's build a healthier world - one patient at a time.

Integral Diagnostics (IDX Group) supports a multicultural and diversity workplace. We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply.

_ Building a healthier world, by delivering the best health outcomes one patient at a time. _