Medical Booking Agent — Friendly, Mon–Fri Scheduler

IDX Employer 1 Pty Ltd; Maroochydore; On-site; AUD 52,000 - 64,000; Full time

Benefits offered by this job

No Weekends

Full Training Provided

Career Development

Health and wellness benefits

Staff Recognition & Awards

Paid Parental Leave

Fitness Passport Access

Job summary

Sunshine Coast Radiology in Maroochydore is seeking Booking Centre Agents to coordinate appointments and greet patients with warmth and professionalism.

This role offers full-time or part-time hours (minimum 3 days) with no weekend work, comprehensive training on our Karisma RIS system, and opportunities for career development within our growing network.

Join a diverse team with health and wellness benefits, staff awards, and parental leave to support your work–life balance.

Qualifications

• Empathetic, warm communication with callers.
• Strong problem-solving and time-management abilities.
• Experience in customer service is a plus, welcoming callers professionally.

Responsibilities

• Be the first point of contact, answering patient and referrer calls with warmth.
• Schedule appointments using Karisma RIS system.
• Keep workflows efficient and organised; provide fee quotes and explain Medicare rebates.

Skills

Empathetic communication

Problem solving

Time management

Positive attitude

Customer service experience

Tools

Karisma RIS system

Job description

Sunshine Coast Radiology in Maroochydore is seeking Booking Centre Agents to coordinate appointments and greet patients with warmth and professionalism.

This role offers full-time or part-time hours (minimum 3 days) with no weekend work, comprehensive training on our Karisma RIS system, and opportunities for career development within our growing network.

Join a diverse team with health and wellness benefits, staff awards, and parental leave to support your work–life balance.