Bilingual Retail Tech & Service Consultant

Telstra; Sydney; On-site; AUD 66,000 - 81,000; Full time

Benefits offered by this job

Annual salary $73,550

12% superannuation

Telstra discounts 30%

16 weeks paid parental leave

Future Ready program

4 weeks additional leave

Job summary

Telstra is hiring a Retail Customer Service & Sales Consultant in Burwood to deliver exceptional experiences by helping customers choose products, activate services, and resolve basic issues.

You will stay current with Telstra offerings, apply consultative selling to meet targets, and work with your team to maintain a welcoming store environment while contributing to store performance.

Qualifications

• Fluency in English; Mandarin language skills desirable to support diverse customers.
• Strong communication and relationship-building abilities.
• Sales-driven with ability to meet and exceed KPIs.
• Willingness to learn and grow within a dynamic retail environment.

Responsibilities

• Deliver exceptional customer experiences by helping customers select products and services.
• Be the go-to tech expert, staying up-to-date with gadgets and Telstra offerings.
• Achieve sales targets while maintaining excellent customer service and satisfaction.
• Collaborate with team to maintain a welcoming, high-performing store environment.

Skills

Customer focus

Communication

Sales skills

Problem solving

Job description

Telstra is hiring a Retail Customer Service & Sales Consultant in Burwood to deliver exceptional experiences by helping customers choose products, activate services, and resolve basic issues.

You will stay current with Telstra offerings, apply consultative selling to meet targets, and work with your team to maintain a welcoming store environment while contributing to store performance.