Beachside Reservations Specialist

Elements of Byron; Byron Bay; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Restaurant, Accommodation and Spa-disc

Employee Assistance Program

Staff awards

Full Day Orientation

Dedicated departmental training

Job summary

Elements of Byron is seeking a Reservations Agent to manage accommodation bookings by phone, email and online platforms. You will confirm guest needs, coordinate pre-payments and support the Conferencing & Groups team with rooming lists and special requests such as amenities or welcome packs.

You will receive structured training and be paired with a buddy to ensure confidence handling enquiries. The role is full-time, 38 hours per week, with a 7-day rotating roster and weekend availability.

Qualifications

• Experience in Reservations in a 4-5 star hotel/resort or inbound call centre.
• Excellent written and verbal communication.
• Provide exceptional customer service by responding to guest requests promptly and courteously.
• Strong organisational skills with focus on quality and standards.
• Ability to multitask and handle high volume of calls and emails.
• Intermediate to advanced Microsoft Office Suite.
• Ability to communicate with a diverse range of people.
• Full availability to work weekends and public holidays.

Responsibilities

• Manage accommodation bookings via phone, email and online booking platforms.
• Confirm individual accommodation needs and arrange pre-payments in line with resort procedures.
• Support Conferencing & Groups team with accommodation booking, updating guest rooming lists and organising special guest requests.

Skills

Communication skills

Multitasking

Customer service

Microsoft Office

Opera System

Booking systems

Tools

Opera System

Job description

Elements of Byron is seeking a Reservations Agent to manage accommodation bookings by phone, email and online platforms. You will confirm guest needs, coordinate pre-payments and support the Conferencing & Groups team with rooming lists and special requests such as amenities or welcome packs.

You will receive structured training and be paired with a buddy to ensure confidence handling enquiries. The role is full-time, 38 hours per week, with a 7-day rotating roster and weekend availability.