Guest Services & Events Specialist – Byron Bay

The Glen Hotel Pty; Byron Bay; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Free stays network

Team trips

Staff discounts

Career development

Job summary

YHA Australia in Byron Bay is seeking a proactive Guest Services All-Rounder. This part-time role focuses on reception with opportunities to gain experience across housekeeping, activities/events and F&B. Ideal for someone aiming to build a career in hospitality and property management.

Hours start at a minimum of 30 per week, with a dynamic roster including nights, weekends, and holidays. RSA and First Aid are desirable and flexibility is essential.

Qualifications

• Experience in customer service, hospitality or similar role.
• RSA certification is essential.
• First Aid certificate is desirable.
• Good attention to detail and organisational skills.
• Knowledge of the local area and travel/tourism industry (desired).

Responsibilities

• Reception: Welcoming guests to the property and processing check-in/out accurately.
• Guest Activities: Create, promote and plan activities to engage guests.
• Housekeeping: Maintain property and rooms to high standards, handling laundry and maintenance as needed.
• Food & Beverage: Ensure food hygiene and serve beverages, including coffee/barista duties.
• Health & Safety: Follow YHA policies to ensure safety of guests and staff.

Skills

Interpersonal skills

Communication

Customer service

Attention to detail

Flexibility

Tools

Reservations/POS

Microsoft Office

Booking systems

Job description

YHA Australia in Byron Bay is seeking a proactive Guest Services All-Rounder. This part-time role focuses on reception with opportunities to gain experience across housekeeping, activities/events and F&B. Ideal for someone aiming to build a career in hospitality and property management.

Hours start at a minimum of 30 per week, with a dynamic roster including nights, weekends, and holidays. RSA and First Aid are desirable and flexibility is essential.