Banking Experience Specialist (Part-Time, Contract)

Commonwealth Bank; Stanthorpe; On-site; AUD 42,000 - 54,000; Part time

Job summary

Commonwealth Bank in Stanthorpe is seeking a Customer Banking Specialist on a contract basis. You will be the first point of contact for customers, greeting visitors, understanding enquiries and guiding them to the appropriate channel or service.

The rosters are predetermined with Monday-Thursday 9:00am-4:00pm and Friday 9:00am-1:15pm, until April 2028. The role emphasizes delivering exceptional customer service in retail banking and building relationships in the local community.

Qualifications

• Proven track record of delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality.
• Excellent communication skills and display all the right behaviours to maintain an approachable and professional demeanour.
• The ability to manage customer expectations with a professional presence.
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers.

Responsibilities

• Greet each customer and clearly understand their enquiry, guiding to the appropriate channel.
• Build personal connection with customers through meaningful conversations to enhance their experience.
• Provide options for the customer through education and demonstration of our in-branch technology and digital banking options.
• Be aware of movements within the branch, ensuring it’s running effectively and efficiently and that customers are satisfied with their experience.

Skills

Customer service

Communication

Job description

Commonwealth Bank in Stanthorpe is seeking a Customer Banking Specialist on a contract basis. You will be the first point of contact for customers, greeting visitors, understanding enquiries and guiding them to the appropriate channel or service.

The rosters are predetermined with Monday-Thursday 9:00am-4:00pm and Friday 9:00am-1:15pm, until April 2028. The role emphasizes delivering exceptional customer service in retail banking and building relationships in the local community.