Part-Time Customer Banking Specialist — Multichannel Role

cba; Stanthorpe; On-site; AUD 40,000 - 52,000; Part time

Job summary

CommBank Stanthorpe Branch is seeking a Customer Banking Specialist on a CONTRACT basis until April 2028. Part-time role of 30.25 hours per week with hours Monday–Thursday 9:00am–4:00pm and Friday 9:00am–1:15pm.

You will be the first point of contact, greeting customers, understanding enquiries, guiding them to the right channel, and showcasing in-branch technology and digital banking options to enhance their experience.

Qualifications

• Proven track record of delivering exceptional customer service in financial services, retail or hospitality.
• Excellent communication skills and professional demeanor.
• Ability to manage customer expectations with a professional presence.

Responsibilities

• Greet customers and understand enquiries, guiding to the appropriate channel.
• Build personal connections with customers to enhance their experience.
• Educate and demonstrate in-branch technology and digital banking options.
• Ensure branch operations run smoothly and customers are satisfied with their experience.

Skills

Customer service

Communication skills

Customer expectation management

Career with CommBank

Job description

CommBank Stanthorpe Branch is seeking a Customer Banking Specialist on a CONTRACT basis until April 2028. Part-time role of 30.25 hours per week with hours Monday–Thursday 9:00am–4:00pm and Friday 9:00am–1:15pm.

You will be the first point of contact, greeting customers, understanding enquiries, guiding them to the right channel, and showcasing in-branch technology and digital banking options to enhance their experience.